Senior Engineer ServiceNow and Operations Platforms

4 weeks ago

Toronto, Canada CPP Investments Full time
Job Description

Reporting into the Director, ServiceNow and Operations Platform the Senior Engineer, will work in a small team responsible for design, development and integration of stakeholder requirements into ServiceNow.  The role includes frequent interactions with stakeholders to understand and design new features as well as support and updates existing capabilities.  Additionally, providing ServiceNow technical leadership and mentoring for the internal ServiceNow team will be essential to advancing the platform and operational model in a sustainable amnner

This hands-on strategic role will be accountable for:

  • Providing technical expertise while developing an understanding of the CPP Investments environment to design and implement solutions
  • Recommending and implementing best practices across the ServiceNow eco-system to ensure a well designed and sustainable platform
  • Improving Operational Practices: Leveraging data and operational practice to identify and drive improvements.
  • Building Partnership:  Building strong partnerships with various groups including IT operations, infrastructure, application engineering and business teams to further strengthen the overall effectiveness and efficiency of ServiceNow as an enterprise platform.    

Major accountabilities include:

ServiceNow

  • Actively contribute to the day to day technical deliverables for ServiceNow
  • Interact with multiple internal stakeholders leveraging the ServiceNow platform, including Human Resources, Information Security, Service Desk and Service Management
  • Design and implement high quality solutions leveraging best practices and mature delivery methods
  • Validate that appropriate work flows, policies, standards and processes are in place.
  • Act as technical mentor to internal ServiceNow team

Qualifications

  • Bachelor’s degree in business, computer science, engineering or related field.
  • Technically proficient with ServiceNow with a demonstrated history of delivering capabilities on the platform in multiple functional areas
  • Preference for ServiceNow technical certifications reflecting a deep knowledge of the platform and continuous learning
  • Strong understanding of agile practices and continuous delivery
  • Strong problem-solving skills and a track record of execution.
  • High level of initiative and work well in a team environment.
  • Ability to communicate credibly and persuasively with the broader organization
  • Exemplifies CPP Investments’ Guiding Principles of integrity, partnership and high performance.


Additional Information

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At CPP Investments, we are committed to diversity and equitable access to employment opportunities based on ability.

We thank all applicants for their interest but will only contact candidates selected to advance in the hiring process. 

Our Commitment to Inclusion and Diversity:

In addition to being dedicated to building a workforce that reflects diverse talent, we are committed to fostering an inclusive and accessible experience. If you require an accommodation for any part of the recruitment process (including alternate formats of materials, accessible meeting rooms, etc.), please let us know and we will work with you to meet your needs.

Disclaimer:

CPP Investments does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other web-site job postings. Any resume or other information received from a supplier not approved by CPP Investments to provide resumes to this posting or web-site will be considered unsolicited and will not be considered.  CPP Investments will not pay any referral, placement or other fee for the supply of such unsolicited resumes or information.

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