Senior ServiceNow Administrator

3 weeks ago

Old Toronto, Canada Tundra Technical Solutions Inc. Full time
Senior ServiceNow Administrator

Description Of Assignment

The ServiceNow Program requires a Senior ServiceNow Administrator that will proactively work towards the platform’s stabilization, strategic growth/functionality road-mapping, and configuration of smaller scale processes in support of process improvements and Employee Experience.

Assignment Duties

  • Manages all aspects of the ServiceNow platform, including user administration, access control, and system configurations.
  • Configures and customizes ServiceNow modules (ITSM, SPM, and APM), platform and mobile to meet business requirements.
  • Provides support and training to ServiceNow users, including troubleshooting issues, answering questions, and delivering training sessions as needed.
  • Performs platform upgrades, module upgrades, and patches as required
  • Works with Subscription Management and process leads for overall license management.
  • Monitors and addresses security vulnerabilities and compliance requirements.
  • User access administration with a focus on least privileged access and overly permissive ACLs.
  • Responsible for collaborating on day-to-day operations, implementing best practices, and ensuring the platform's reliability, security, scalability and performance.

Experience And Qualifications

  • Bachelor's degree in Computer Science, Information Technology, or related field. 2. ServiceNow Certified System Administrator (CSA) certification required; Certified Implementation Specialist (CIS) certification preferred.
  • Minimum 5 years of experience in ServiceNow administration and configuration.
  • Proficiency in ServiceNow platform administration tasks, including user management, ACLs, UI policies, and business rules.
  • Strong understanding of ITIL processes and principles.
  • Experience with ServiceNow modules, such as Incident, Change, Asset (HAM and SAM), Configuration Management, Strategic Portfolio Management (SPM) and Application Portfolio Management (APM).
  • Has successfully performed ServiceNow platform upgrades 8. Create and maintain comprehensive documentation of configurations, processes, and customizations.
  • Experience with ServiceNow integrations, MID Server configuration, APIs, and REST/SOAP web services.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.
  • Strong analytical and problem-solving skills, with a deep attention to detail.

Deliverables

  • Configures and customizes ServiceNow modules (ITSM, SPM, and APM), platform and mobile to meet business requirements.
  • Provides support and training to ServiceNow users, including troubleshooting issues, answering questions, and delivering training sessions as needed.
  • Perform platform upgrades, module upgrades, and patches as required
  • Work with Subscription Management and process leads for overall license management
  • Monitor and address security vulnerabilities and compliance requirements.
  • User access administration with a focus on least privileged access and overly permissive ACLs.
  • Responsible for collaborating on day-to-day operations, implementing best practices, and ensuring the platform's reliability, security, scalability and performance.

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