Night Manager
1 month ago
Night Manager
Bean ambassador for the Fairmont Brand and the Fairmont Empress Hotelas Night Manager. You will provide leadership and strategicplanning to our overnight colleagues in support of our serviceculture maximized operations and guestsatisfaction.
What is in it foryou:
- Employeebenefit card offering discounted rates at Accor propertiesworldwide
- Exclusive Employee andFriends & Family Discounts at FairmontEmpress
- Exclusive access to the PacificNorthwest Food & Beverage Discount Program with 50% off atour dining destinations in Vancouver Victoria andWhistler
- Opportunity to develop your talent andgrow within your property and across theworld
- Complimentary meal during yourshift through our Colleague DiningProgram
- Complimentary uniformlaundering
- Access to our comprehensive benefitsand wellness programs including extended healthcare benefits andRMT dental vision and complimentary counseling wellness sessionsfinancial and family planning throughLifeWorks
- Access to ourcompanymatched Defined Contribution PensionPlan (DCPP)
- Opportunity to developyour talent through coaching and our LeadershipMentoring Programs
- Competitive starting salaryof $63400
What you willbe doing:
- Reporting tothe Director Front Office responsibilities and essential jobfunctions include but are not limited to thefollowing:
- Supervision of all colleagues underhis/her direction including Housekeeping andStewarding
- Supervision and performance of allnight audit functions ensuring the proper balancing and control ofhotel revenue both rooms and food &beverage
- Representing management of TheFairmont Empress during the midnight shift by ensuring the companypolicies and operation standards of the hotel are maintained at alltimes
- Ensuring rooms revenue is maximizedbalancing average rate andoccupancy
- Participates in rooms forecastingincluding yield and inventorymanagement
- Staying current ofindustry/competitive trends and making recommendations forimprovement
- Demonstrating excellent GuestService and maintaining a high level of employeerelations
- Ensuring effective supervisiontraining development performance counseling providing motivationand a sense of empowerment toemployees
- Actively seeking feedback andfollowing up on Guest comments
- Functions as keymember of Hotel Leadership Team
- Responsible fornightly general network maintenance and performing EndofDayfunctions
- Principally responsible foractivating the crises management team to ensure the life and safetyof all guests and employees of the hotel and for maintaining safeenvironment
- Regularly tour all areas of hoteloperation and report deficiencies to Department Headsaccordingly
- A catalyst for change and desire toconstantly improve Front Office/ Nightoperation
- Other duties asassigned
Qualifications:
Qualifications:
- PreviousFront Office experience in a lead or supervisory role including astrong working knowledge of Front Office operatingsystems
- Strong personal initiative with adesire to achieve results aboveexpectations
- Accounting experience anasset
- Excellent knowledge in revenuemanagement
- Strong Guest Service orientationwith excellent interpersonal and trainingskills
- Highly organized resultsoriented withthe ability to be flexible and work well under pressure in afastpaced changing environment
- StrongLeadership skills able to lead employees to achieve the departmentsvision and measurable goals
- Proven commitmentto health and safety
- Previous experience atsupervisory level within RoomsDivision
- Postsecondary education in HotelManagement a strong asset
- Previous experiencein a unionized environment anasset
RemoteWork :
No
EmploymentType :
Fulltime
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