Client Services Lead

1 month ago

Saskatoon, Canada TCU Place Full time

TCU Place is looking for dedicated and professional Client Services Lead to support the busy activity and personnel in our Box Office. Under the direction of the Client Services Sales Coordinator (Box Office Manager), this position performs a variety of customer service duties, business support initiatives, and administrative tasks. This is a Temporary (12 month) role with the potential of extending to permanent at the completion of the term. The Client Services Lead position is perfect for someone who thrives in a people-focused environment and is excited to interact with a diverse range of personalities, both from our team and the public.

  1. Provides administrative support for self-created events, including mailings, invoice preparation and audits etc.
  2. Assists with show set-up, group sales, and interaction with promoters / sponsoring clients
  3. Sells tickets to customers in person and over the phone and electronically and provide support as needed.
  4. Trouble shoots box office software and devices, including scanners, POS and Audience View software.
  5. Prepares show settlements, using event management software (Momentus), under the supervision of Client Services Sales Coordinator.
  6. Oversees the Box Office operations as back up to the Client Services Sales Coordinator.
  7. Completed Theatre event set up, using event management software (Momentus)
  8. Responds to telephone enquiries and assists with client requests as well as management requests.

security requirements

  • Acceptable current Criminal Record Check (CRC) upon offer of employment.

qualifications

  • Completion of a post-secondary diploma from a recognized business or tourism field
  • Minimum of 2 years related experience working in the hospitality industry, conference, convention centre or theatre industry including experience with high volume ticketing systems and cash-handling.
  • Cash handling experience.
  • Successful completion of a recognized customer-service training course or applicable experience.

If you are interested in being part of a great team and feel like you will be a valuable asset to TCU Place, please submit your application as soon as possible.

Please advise that the position may be filled before the closing date of this posting. Though we value the interest of all applicants, only those shortlisted for interview potential will be contacted. TCU Place is an employment equity employer that is committed to creating an inclusive workplace. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status, and other legally protected characteristics

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