Client Service Coordinator

6 months ago

Saskatoon, Canada Wheatland Dental Full time

**Join Our Growing Dental Team**

Are you ready to take your career to the next level? Look no further Wheatland Dental in the beautiful Stonebridge area of Saskatoon, is seeking a talented and motivated individual to join our dedicated team as a **Recall Coordinator/Assistant Treatment Coordinator**.

**Recall Coordinator Responsibilities**:

- Manage and organize patient recall efforts using advanced software and telephones.
- Schedule and send reminders for regular check-ups and appointments.
- Analyze and report on recall program effectiveness, suggesting strategies for improved patient retention and practice efficiency.

**Assistant Treatment Coordinator Responsibilities**:

- Collaborate with the Lead Treatment Coordinator to create predeterminations, estimates, and follow-ups.
- Coordinate pre-determinations and provide financial information and financing options.
- Manage follow-ups, case acceptance tracking, and treatment plan presentations.
- Assist in presenting treatment plans in the absence of the Lead Treatment Coordinator.

**Skills and Qualifications**:

- Exceptional communication skills with patients and team members.
- Proficiency in computer software and understanding of clinical procedures.
- Strong organizational skills and ability to follow through on tasks.
- Understanding of dental nomenclature and procedures can be trained.
- Excellent telephone etiquette and customer service experience.
- Strong written and verbal communication skills.
- Professionalism and customer/patient focus.
- Strong conflict resolution and time management abilities.
- Eagerness to learn and improve skills.
- 1-year dental administration experience is an asset but not required.
- Familiarity with Dentrix and Recall Max is considered an asset.
- Experience with Microsoft Office software.
- Grade 12 or equivalent education.
- 2 years of customer service experience required.
- Sales experience is considered an asset.

**Why Wheatland Dental?**

Joining our team means becoming a part of a close-knit family that values collaboration, professionalism, and excellence. As we continue to grow, we are on the lookout for passionate individuals who share our commitment to providing outstanding patient care. From administrative roles to clinical positions, Wheatland Dental offers a range of opportunities to showcase your skills and make a meaningful impact on the lives of our patients.

At Wheatland Dental, we don't just provide dental care; we create experiences that leave a lasting impression. Our commitment to patient education ensures that individuals are well-informed about their oral health, allowing them to make informed decisions. Our practice is built on values of integrity, compassion, and continuous improvement, making us a trusted choice for both patients and team members alike.

We offer:

- Competitive wages tailored to experience and skills.
- A comprehensive benefits package to support your overall well-being.
- Free parking.
- Consistent Monday to Friday schedule (no weekends or stat holidays).
- A collaborative and supportive team environment with an organized treatment schedule.
- Opportunities for professional growth and development.
- Cutting-edge technology and modern facilities.
- A warm and welcoming workplace that prioritizes patient comfort.

**Ready to Take the Next Step?** Join our team and make a difference in the dental health and wellness of our community. We're excited to welcome a new member to our dynamic team and can't wait to hear from you

**Discover the difference at Wheatland Dental, where your career aspirations meet exceptional patient care.**

**Job Types**: Full-time, Permanent

**Salary**: $23.00-$30.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Saskatoon, SK S7T 0J1: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 2 years (preferred)
- Client Coordination: 1 year (preferred)

Work Location: In person

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