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Billing Supervisor

2 months ago

Edmonton, Canada Trimac Transportation Full time
Overview

Are you a highly motivated self-starter who continually looks for new opportunities and initiatives to drive change across the organization? Are you looking for a creative, challenging job that contributes to your community's way of life in a stable industry? Are you highly collaborative and believe that the best results are achieved through strong relationships and partnerships?

Trimac is a North American company with over 75 years of history that is geared to embrace a changing, technology-driven future and we're looking for candidates who want to join us on our journey

Job Details

The Billing Supervisor is responsible for assisting and ensuring the overall timely and accurate billing.

Who You Are

• Hire, train and coach staff
• Demonstrate strength in project and teamwork.
• Positive orientation to problem solving.
• Excellent communication skills both verbal and written.
• Strong mathematical abilities.
• Advanced skills in Microsoft Office including Excel, Word.
• Capable of critical analysis.
• Self-motivated with strong decision-making abilities.

• Ability to multi-task by utilizing organizational and prioritization skills and effectively manage tasks.

Responsibilities

• Lead the delivery of billings services, handling billing Inquiries, supporting collection effort, resolving billing discrepancies, tracking and processing credit memos.
• Verify accuracy of billing data and revise any errors.
• Prepare itemized statements, bills, or invoices and record amounts due for items purchased or services rendered.
• Keep records of invoices and support documents.
• Resolve discrepancies in accounting records.
• Contact customers to obtain or relay account information.
• Advise customers of necessary actions and strategies for invoicing improvement
• Answer customer questions regarding problems with their accounts.
• Maintain positive customer relations in problem solving.
• Monitors customer service billing activities and issues and works towards resolution efficiently & timely.
• Exhibit effective written, verbal and personal skills for handling customer phone inquiries, working with both print and electronic correspondence and assisting other team members, supervisors and upper management.
• Develop and implement ongoing training requirements to ensure consistent, high-quality service delivery.
• Work with management to identify and implement service and process improvements to improve the efficiency and quality of service.
• Monitor and maintain adequate systems for scheduling, staffing and execution of work flow patterns.
• Proactively identifies internal & external billing service needs and expectations.
• Analyze and verify the accuracy of the billing clerks.

Qualifications

Education/Experience

  • Mandatory High School Diploma
  • 5 years experience in a similiar role
Benefits

Here’s a few highlights of the benefits you’ll enjoy:

We invest in our employee’s growth through training and development programs. We offer a comprehensive benefits package such as:

  • Medical, Dental, Vision, Life Insurance, and many more health and wellness benefits
  • Paid vacation, sick time, and company holidays
  • Paid time off for volunteer activities to help give back to our communities
  • Pension Plan
  • Tuition Reimbursement Program to achieve your educational goals
  • Continuous learning and career development
Safety Commitments
  • We make safety a part of every decision
  • We make safety personal
  • We have the courage to intervene