Billing Supervisor

2 months ago

Edmonton, Canada Trimac Transportation & Family of Companies Full time

Overview:
Are you a highly motivated self-starter who continually looks for new opportunities and initiatives to drive change across the organization? Are you looking for a creative, challenging job that contributes to your community's way of life in a stable industry? Are you highly collaborative and believe that the best results are achieved through strong relationships and partnerships?

Job Details:
The Billing Supervisor is responsible for assisting and ensuring the overall timely and accurate billing.

Who You Are:

- Hire, train and coach staff
- Demonstrate strength in project and teamwork.
- Positive orientation to problem solving.
- Excellent communication skills both verbal and written.
- Strong mathematical abilities.
- Advanced skills in Microsoft Office including Excel, Word.
- Capable of critical analysis.
- Self-motivated with strong decision-making abilities.
- Ability to multi-task by utilizing organizational and prioritization skills and effectively manage tasks.

**Responsibilities**:

- Lead the delivery of billings services, handling billing Inquiries, supporting collection effort, resolving billing discrepancies, tracking and processing credit memos.
- Verify accuracy of billing data and revise any errors.
- Prepare itemized statements, bills, or invoices and record amounts due for items purchased or services rendered.
- Keep records of invoices and support documents.
- Resolve discrepancies in accounting records.
- Contact customers to obtain or relay account information.
- Advise customers of necessary actions and strategies for invoicing improvement
- Answer customer questions regarding problems with their accounts.
- Maintain positive customer relations in problem solving.
- Monitors customer service billing activities and issues and works towards resolution efficiently & timely.
- Exhibit effective written, verbal and personal skills for handling customer phone inquiries, working with both print and electronic correspondence and assisting other team members, supervisors and upper management.
- Develop and implement ongoing training requirements to ensure consistent, high-quality service delivery.
- Work with management to identify and implement service and process improvements to improve the efficiency and quality of service.
- Monitor and maintain adequate systems for scheduling, staffing and execution of work flow patterns.
- Proactively identifies internal & external billing service needs and expectations.
- Analyze and verify the accuracy of the billing clerks.

Qualifications:
Education/Experience
- Mandatory High School Diploma
- 5 years experience in a similiar role

**Benefits**:
**Here’s a few highlights of the benefits you’ll enjoy**:
We invest in our employee’s growth through training and development programs. We offer a comprehensive benefits package such as:

- Medical, Dental, Vision, Life Insurance, and many more health and wellness benefits
- Paid vacation, sick time, and company holidays
- Paid time off for volunteer activities to help give back to our communities
- Pension Plan
- Tuition Reimbursement Program to achieve your educational goals
- Continuous learning and career development

Safety Commitments:

- We make safety a part of every decision
- We make safety personal
- We have the courage to intervene

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