Account Manager- Ottawa

3 weeks ago


Kingston, Canada Daniels Health Full time
Our story began with a passionate idea that we could change the world.... And to be honest, we’ve never stopped believing that... In 1986 it was a simple concept that microbiology teamed with innovation and clinical contribution could eliminate an issue that was profoundly impacting the healthcare industry – HIV acquired through needle-stick injuries.In Australia, we lived out our dream. Investing years into R&D to create the safest containment system in the world and taking on the industry status quo to petition for higher standards in sharps protection, we witnessed an 80+ percent reduction in disposal-related needlestick injuries nationwide. And then we kept going...We are looking for an energetic Account Manager to take ownership of a crucial book of business in the Ottawa area. This role has significant growth opportunity with the current customer portfolio the chosen candidate will be largely responsible for the existing customer base, providing exceptional customer service to our clients and whilst also getting involved in new business development.The Account Manager will play a critical part in driving maximum value within our acute care customers by focusing largely on client retention and account development in our rapidly growing customer base (Hospitals). The Account Manager will also take ownership of a portfolio of customers as well as: maintaining relationships with key stake-holders, identifying upsell opportunities, auditing accounts, and ensuring targets and satisfaction levels are met.

Requirements

Support the development and execution of customer account strategies that align with defined key business metrics, including client retention, revenue growth, cost savings and profitability Become a trusted advisor within your portfolio of customers by deeply understanding their business and aligning their needs to our solutions Develop a blueprint for key accounts that includes contract terms and expiration, services and products we provide, buying group, etc. Project Management and problem solving to drive outcomes inter-departmentally for the customer Ongoing in-service education with clinical staff on our products and services related to safety, sustainability, efficiency, compliance and education Be able to provide product expertise across our full service offering Assist with waste policy capture, design, review, annual assessment and policy adjustment aligned with strategic goals
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