Credit Operational Support Agent

4 weeks ago


Winnipeg, Canada Desjardins Full time
.

As a Credit Operational Support Agent agent, you provide discipline-specific technical support and help your team carry out its activities, initiatives and processes in accordance with established policies and procedures. You support your team and assist with technical work and analysis involving processes, information management and data processing. The ability to tailor your approach as needed and make sound decisions is therefore essential. You help process information and solve simple, everyday issues, tailoring your approach as needed. You respond to administrative and operational questions. This position is within a subsidiary of the Desjardins Group called Collabria Financial Inc. www.collabriafinancial.ca/ Collabria is a Canadian credit card issuer offering white-label card programs to Canadian credit unions that serve their consumer and commercial members. As a client-centric provider, Collabria focuses on delivering convenient, secure and valuable credit card programs. This helps the credit unions develop broader and deeper relationships with their members. What sets Collabria apart is its foundation in partnerships, collaboration and responsiveness. Morespecifically, youwillberequired to :

Adjudicate credit card applications coming from the credit unions and/or their members for credit

Provide customer service to the credit unions by responding to emails in a timely manner regarding applications or general questions

Assist with credit authorization, research, analysis and development to implement credit risk management best practices

Carry out administrative tasks, including data collection, entry, modification, compilation and coding. Coordinate the unit’s activities

Provide information about your line of business’s processes and procedures

What we offer* 

Competitivesalary and annual bonus

4 weeks of flexible vacation starting in the first year

Group insuranceincludingtelemedicine

Reimbursement of health and wellnessexpenses and teleworkequipment

* Advantages apply based on eligibility criteria.

What you bring to the table 

College diploma in a relatedfield

Please note that other combinations of qualifications and relevant experience may be considered

Mastering in Office 365 apps, Microsoft Outlook, Word, PowerPoint, Excel, Teams, Sharepoint and OneNote 

Knowledge with Salesforce CRM

Knowledge of Financial terminology

Action oriented, Customer Focus, Differences, Drive results, Nimble learning, Situational adaptability

#LI-Hybrid

Trade Union

Non Syndiqué

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask

Job Family

Administration (FG)

Unposting Date

2024-04-26

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