Afterhours Service Desk Analsyt

4 days ago

Charlottetown, Canada Buchanan Technologies Full time

Position Description:

The Service Desk Analyst provides support for the client's internal network, hardware, and applications via phone, chat, and email. The support provided includes troubleshooting and resolving issues regarding network connectivity, application issues, desktop issues, proprietary applications, mobile devices, and PC support.

Nightshift:

Team 3: Afterhours team 3/4 Nights. Friday+Saturday+Sunday 12hrs (9 PM to 9AM) ; every second Thursday 12hrs (9 PM to 9AM) 

Training:

8 hours per day-Monday—Friday, Between 9AM-7PM AST for your Training

Essential Duties/Responsibilities:

Respond to telephone calls, emails, and personal requests for technical support from internal business partners in a fast and friendly manner. The ability to explain technical situations to non-technical individuals is essential. Troubleshoot and support software applications, and various hardware/software configurations and run appropriate testing and diagnostics. Identify, research, and resolve technical problems. Escalate problems to other support teams when necessary for the resolution. Document incidents/problems, troubleshooting steps taken, and comments in a ticketing management system. Work in a fast-paced environment, able to adapt to frequent change, and be available to work a flexible schedule. Work with diverse groups and individuals to set goals, establish priorities, and resolve issues.

Required Skills:

Ability to demonstrate a solid understanding of basic network components and concepts. Ability to provide support to end-users on a variety of topics including Windows and Mac Operating Systems, MS Office, printers, mobile devices, and email issues. Self-motivated and professional with excellent written and verbal communication skills Strong problem-solving/analytical abilities. Strong commitment to quality customer service. Ability to work independently and follow directions and best practices. Attention to detail and ability to multi-task while talking to customers. Candidates must be able to work shifts, holidays, and weekends. Strong English (oral and written). Previous call center, customer service, or technical support experience is an asset. Possess technical training/certifications or be willing to complete basic certifications after hiring.

Why Choose Buchanan…

At Buchanan Technologies, we offer a great employee experience with a fun but professional work environment. Our original Prince Edward Island Support Center is located in beautiful downtown Charlottetown on the top floor of the Atlantic Technology Center. To meet growing client demand, we have added a 2nd PEI based office located at 544 Main Street in the town of Montague. Aside from a competitive salary, Buchanan Technologies is proud to offer various employee programs that help add value to your daily life.

Fully Paid Benefits (Single or family Coverage) that include Health, Dental, Vision, Life Insurance, and more… RRSP plan that sees your contributions matched by Buchanan Technologies Technology Purchase program that ensures you always have the latest tech for personal use Paid education/certification program that not only helps you build your professional skills but is also part of the foundation for semi-annual salary increases Standard vacation allotment + 10 Paid Holidays and 6 paid sick days per year

Benefits:

Employee assistance program Extended health care Paid time off RRSP match Disability insurance

Job Types:  Full-time, Permanent

Shift Schedules:

Nightshift:

Team 3: Afterhours team 3/4 Nights. Friday+Saturday+Sunday 12hrs (9 PM to 9AM) ; every second Thursday 12hrs (9 PM to 9AM) 

Training:

8 hours per day-Monday—Friday, Between 9AM-7PM AST for your Training

  • Afterhours Shift Supervisor

    1 week ago

    Charlottetown, Prince Edward Island, Canada Buchanan Technologies Full time

    Position Description: The Support Center Shift Supervisor provides oversight of the day-to-day responsibilities for their shift of Support Center Analysts (Technicians). A Support Center Shift Supervisor will act as a subject matter expert for multiple supported clients, help in driving constant improvement of their team and ensuring day to day tasks are...

  • Front Desk Agent

    1 week ago

    Charlottetown, Prince Edward Island, Canada Kaizen Lab Inc. Full time

    At Murphy Hospitality Group we pride ourselves on an exceptionally high standard of quality service and products. It takes the best people to reach this higher standard of excellence. We believe in extensive training and providing our people with an excellent benefits program, competitive wages, advancement, and professional development opportunities. At MHG...

  • Front Desk Supervisor

    2 weeks ago

    Charlottetown, Canada Rodd Royalty Hotel Full time

    The Rodd Royalty Hotel is currently seeking a full-time Front Desk Supervisor He/she will be a team player and have a background in hotel front desk operations, an aptitude for sales; excellent communication skills, a good understanding of revenue management; be detail oriented; and possess good computer skills. A flexible schedule is required for this...

  • Service Desk Analyst

    1 month ago

    Charlottetown, Canada Buchanan Technologies Full time

    Position Description: The Service Desk Analyst provides support for the client's internal network, hardware, and applications via phone, chat, and email. The support provided includes troubleshooting and resolving issues regarding network connectivity, application issues, desktop issues, proprietary applications, mobile devices, and PC support. ...

  • Bi Lingual Service Desk Analyst Portuguese

    3 weeks ago

    Charlottetown, Canada CB Canada Full time

    Service Desk Analyst – Bilingual (English/Portuguese)Position Description:The Service Desk Analyst provides 24x7 internal network, hardware, and software support for a large organization via phone, chat, and email. The support provided includes troubleshooting and resolving issues regarding network connectivity, application issues, desktop issues,...

  • Bi Lingual Service Desk Analyst Portuguese

    1 month ago

    Charlottetown, Canada CB Canada Full time

    Service Desk Analyst – Bilingual (English/Portuguese)Position Description:The Service Desk Analyst provides 24x7 internal network, hardware, and software support for a large organization via phone, chat, and email. The support provided includes troubleshooting and resolving issues regarding network connectivity, application issues, desktop issues,...

  • Help Desk Specialist

    1 month ago

    Charlottetown, Canada IO Solutions Contact Center Full time

    Help Desk Specialist Job description IO Solutions is looking for a Help Desk Specialist to join our dynamic team in the city of Charlottetown, PEI. As a vital member of our Contact Center, you’ll be at the forefront of ensuring seamless communication and support for our valued frontline agents and members of our support teams. If you’re...

  • Help Desk Specialist

    1 week ago

    Charlottetown, Prince Edward Island, Canada IO Solutions Contact Center Full time

    Help Desk Specialist Job description IO Solutions is looking for a Help Desk Specialist to join our dynamic team in the city of Charlottetown, PEI. As a vital member of our Contact Center, you'll be at the forefront of ensuring seamless communication and support for our valued frontline agents and members of our support teams. If you're passionate...

  • Help Desk Specialist

    3 weeks ago

    Charlottetown, Canada IO Solutions Contact Center Full time

    Help Desk Specialist Job description IO Solutions is looking for a Help Desk Specialist to join our dynamic team in the city of Charlottetown, PEI. As a vital member of our Contact Center, you’ll be at the forefront of ensuring seamless communication and support for our valued frontline agents and members of our support teams. If you’re...

  • PT Service Desk Analyst

    1 month ago

    Charlottetown, Canada Buchanan Technologies Full time

    Position Description: The Service Desk Analyst provides support for the client's internal network, hardware, and applications via phone, chat, and email. The support provided includes troubleshooting and resolving issues regarding network connectivity, application issues, desktop issues, proprietary applications, mobile devices, and PC support. ...

  • Service Desk Supervisor

    3 weeks ago

    Charlottetown, Canada CB Canada Full time

    Support Center Supervisor (Hybrid) (PEI)Position Description:The Support Center Supervisor (Team Leader) provides oversight of the day-to-day responsibilities of a team of Support Center Analysts (Technicians). A Support Center Supervisor will act as a subject matter expert for one or more assigned clients, while supporting Analysts when needed with the...

  • Service Desk Supervisor

    1 month ago

    Charlottetown, Canada CB Canada Full time

    Support Center Supervisor (Hybrid) (PEI)Position Description:The Support Center Supervisor (Team Leader) provides oversight of the day-to-day responsibilities of a team of Support Center Analysts (Technicians). A Support Center Supervisor will act as a subject matter expert for one or more assigned clients, while supporting Analysts when needed with the...

  • Front Desk Agent

    3 weeks ago

    Charlottetown, Canada Murphy Hospitality Group Full time

    At Murphy Hospitality Group we pride ourselves on an exceptionally high standard of quality service and products. It takes the best people to reach this higher standard of excellence. We believe in extensive training and providing our people with an excellent benefits program, competitive wages, advancement, and professional development opportunities. At MHG...

  • Front Desk Manager

    2 weeks ago

    Charlottetown, Canada Inn on the Hill 1991 Inc Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - Experience: 1 year to less than 2 years - or equivalent experience **Work site environment**: - Non-smoking - Air conditioned **Work setting**: - Hotel, motel, resort **Tasks**: - Supervise staff - Perform front desk duties **Supervision**: -...

  • Order Desk Administrator Student

    1 week ago

    Charlottetown, Prince Edward Island, Canada BioVectra Inc. Full time

    BIOVECTRA Inc. has an opening for an Order Desk Administrator Student. This is a 4-month term (Sep - Dec) position located in Charlottetown, PEI. Processing customer orders including: PO receipt to shipment and billing, within defined timelines. Working collaboratively with Sales and Marketing CSR to ensure all orders are reviewed and approved before...

  • Security Attendant

    4 weeks ago

    Charlottetown, Canada University of Prince Edward Island Full time

    The Department of Facilities Management, Security Services Division, is seeking applicants to fill three (3) Security Attendant positions. RESPONSIBILITIES: Staffing the Security Services office dispatch desk and NRCC desk Assisting in the protection of persons and property on campus and in student residences  Counter and phone reception ...

  • Clerical/ ReceptionistClerical/ Receptionist

    1 week ago

    Charlottetown, Prince Edward Island, Canada Kaizen Lab Inc. Full time

    At Murphy Hospitality Group we pride ourselves on an exceptionally high standard of quality service and products. We believe in extensive training and providing our people with an excellent benefits program, competitive wages, advancement, and professional development opportunities. As Front Desk Agent, You Will Process telephone calls Provide information...

  • Technical Service Representative

    3 weeks ago

    Charlottetown, Canada Best Buy Full time

    Are you passionate about working with people and technology? We are hiring immediately for a Technical Service Representative, which we call Service Agent. In this role, you will take care of our customers’ service and repair needs. No experience required, we will equip you with the skills and knowledge to confidently assist our customers. Join us and...

  • Manager, Corporate Services

    6 days ago

    Charlottetown, Canada PEI BioAlliance Full time

    PEI BioAlliance's **Manager, Corporate Services** oversees and coordinates various aspects of corporate operations to ensure efficient office management, support IT systems, manage board processes, support events, maintain relationships with IT service providers, and provide executive support to the Chief Executive Officer. This role requires exceptional...

  • Front Office Manager

    4 weeks ago

    Charlottetown, Canada Rodd Charlottetown Hotel Full time

    The Rodd Charlottetown Hotel is currently seeking a full-time Front Desk Manager. He/she will be a team player and have a background in hotel front desk operations, an aptitude for sales; excellent communication skills, a good understanding of revenue management as well as basic accounting principles; be detail oriented; and possess good computer skills. A...