Manager, Applications

2 weeks ago

Brampton, Canada William Osler Health System Full time
Job Description

The Manager, Applications, is responsible for the operational management of the Information Services Applications team functions for Osler. The Manager will supervise and maintain the organization’s repository of software applications through best practices and the appropriate staffing and management of a highly skilled Applications team. The Manager is also responsible for planning and coordinating the processes required for the provision of applications and systems necessary for clinical and non-clinical operations. This individual will apply proven communication and problem-solving skills to guide and assist the user groups on issues related to the design, development, and deployment of mission-critical information and software systems across the organization.

Accountabilities:

  • Ensure that applications meet clinical and business requirements and systems goals, fulfill end-user requirements and identify and resolve systems issues
  • Review and analyze existing applications effectiveness and efficiency and then develop strategies for improving or leveraging these systems across the organization
  • Cultivate and disseminate knowledge of application-usage best practices
  • Support deployment of new applications, systems software, products and/or enhancements to existing applications
  • Collaborate with representatives from the organization’s analysts, designers and system owners in the testing of new software programs and applications
  • Analyze documentation and technical specifications of any new application under deployment or consideration to determine its intended functionality
  • Ensure that any new software integration into the existing complex cross-sector systems’ environment meets functional requirements, system compliance and interface specifications
  • Design, develop and install application enhancements and upgrades
  • Coordinate feasibility studies for software and system products under consideration for purchase and give advice based on findings
  • Contribute to pre-testing phase of development by evaluating proposals in order to identify potential problem areas and make the appropriate recommendations
  • Participate in negotiations related to contracts with software and service providers
  • Liaise with the organizations’ software suppliers for prompt rectification of any problems or emergencies
  • Manage and provide day to day direction for the application team in support of clinical and business operations across the organization
  • Manage vendor relationship strategy (including contract management)
  • Liaise with network administrators and software engineers to assist with quality assurance, program logic and data processing
  • Compile and maintain inventory of the organizations’ software and systems assets and their corresponding contracts/agreements
  • Support weekly cybersecurity related systems patching schedule
  • Manage and support Applications team’s on-call rotation
  • Develop, distribute and coordinate in-depth end-user reviews for modified and new systems or applications
  • Participate in change advisory meetings
  • Other duties as assigned

Qualifications

  • College diploma or university degree in business administration, health administration, informatics, computer systems design or computer science and/or eight years or more related work experience
  • Certifications in ITIL, CPHIMS, PMP or other related certifications is an asset

Core competencies:

  • Five years direct experience managing applications and/or systems management in the health care industry
  • Proven experience in overseeing the direction, development and implementation of software solutions, including AI tools
  • Direct, hands-on experience with automated software management tools
  • Strong knowledge of system and software quality assurance best practices and methodologies
  • Five years experience with hospital information systems and core business applications including Meditech, Cerner, Epic, AllScripts, PICIS, Kronos, VirtuoHR
  • Working knowledge of various operating systems
  • Good project management skills and/or substantial exposure to project-based work structures
  • Excellent understanding of the organization’s IM/IT goals and objectives
  • Knowledge of applicable data privacy practices and the current cybersecurity trends
  • Excellent written and oral communication skills
  • Excellent listening and interpersonal skills
  • Strong customer-service orientation
  • Ability to communicate ideas in both technical and user-friendly language
  • Ability to conduct research into application issues and products
  • Highly self-motivated and directed
  • Keen attention to detail
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Experience working in a team-oriented, collaborative environment
  • Must demonstrate Osler's Values of Respect, Excellence, Service, Compassion, Innovation and Collaboration


Additional Information

Hours: Currently days, eight hour shifts Monday to Friday as well as on-call rotation during off hours (subject to change in accordance with operational requirements)

This role is Hybrid: Roles that function remotely, but require essential, regular onsite weekly work

Annual Salary:
Minimum:  $113,061
Maximum: $141,336

Application deadline: December 2, 2024

#LI-LM1

#LI-Hybrid

Osler values inclusivity and diversity in the workplace. We welcome and encourage applicants from diverse backgrounds. We are committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act. If you require an accommodation at any stage of the recruitment process, please notify Human Resources at human.resources@williamoslerhs.ca.

While we thank all applicants, only those selected for an interview will be contacted. Any information obtained during the course of recruitment will be used for employment recruitment purposes only, and not for any other purpose.

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