Customer Service and Order Management Specialist

4 weeks ago

Markham, Canada Robert Half Full time

*** SAP EXPERIENCE REQUIRED***


We are offering a contract to hire employment opportunity for a Customer Service and Order Management Specialist in the Food & Food Processing industry, located in Markham, Ontario. The role involves a blend of office and remote work, providing a dynamic and adaptable work environment.


Role Overview: Reporting to the Associate Director of Customer Service, the CSR will play a vital role as the main point of contact between our company and our customers. You will be responsible for managing orders and resolving issues to ensure high levels of customer satisfaction.

Key Responsibilities:

Order Management – Retail & Food Service:

  • Accurately receive, enter, and process orders for assigned customers using SAP.
  • Maintain regular communication with the Sales team to address discrepancies in customer purchase orders, such as pricing, and provide order status updates as needed.
  • Proactively address outstanding open orders within the required period to minimize delays or missed pickups.

Direct Ship & Industrial Frozen:

  • Accurately receive, enter, and process orders and contracts for assigned customers using SAP.
  • Coordinate with factories to confirm order feasibility and estimated delivery times.
  • Manage the weekly container tracker, updating customers on the estimated arrival and status of their shipments.

Business Support:

  • Promptly address OS& D (Over, Short & Damaged) issues to minimize costs, including processing returns, debit/credit memos, and resolving invoicing issues in SAP.
  • Assist in resolving errors within EDI (Electronic Data Interchange).
  • Resolve customer issues by following established processes and providing necessary documentation to finance for customer deductions.

On-Time In-Full (OTIF):

  • Actively manage supply issues and keep customers informed to avoid penalties or fines.
  • Ensure daily delivery schedules are met, communicating any delays to customers to minimize late deliveries or pickups.
  • Work closely with internal Supply Chain departments and third-party logistics providers to keep customers informed of their order status in a proactive manner.

Collaboration:

  • Maintain a professional attitude in all interactions with internal and external customers.
  • Address client complaints and provide timely and effective solutions.
  • Liaise regularly with warehouse teams and transportation for all shipment requests and inquiries.

Additional Responsibilities:

  • Create and maintain Customer Profile Documents to support cross-training and provide backup during vacations.
  • Participate in interdepartmental projects related to customer service.
  • Undertake special projects as assigned.
  • Attend departmental meetings as needed.

At least 2 years of experience in customer service, preferably within the Consumer Packaged Goods (CPG) industry.

Experience with SAP, JDE, or other ERP systems.

A reliable, dedicated, and hardworking attitude.

Strong time management and task prioritization skills.

Openness to constructive feedback.

Ability to build and maintain positive relationships with customers.

Strong problem-solving abilities.

Proficiency in MS Office applications.


Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. All applicants applying for Canadian job openings must be authorized to work in Canada.

Only job postings for jobs located in Quebec appear in French.

© 2024 Robert Half. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

  • Customer Service Specialist

    4 months ago

    Markham, Canada Abacus Service Corporation Full time

    Sales Support Job Description: - Order Entry and Order Management - Support order accuracy and completeness to guarantee the quality of orders released to manufacturing. - Engage and follow up with customers to ensure their systems are updated to reflect Client account changes. Ensure existing customer purchase orders are updated to reflect. Support related...

  • Order Management Specialist

    3 months ago

    Markham, Canada Cepheid Full time

    At Cepheid, we are passionate about improving health care through fast, accurate diagnostic testing. Our mission drives us, every moment of every day, as we develop scalable, groundbreaking solutions to solve the world’s most complex health challenges. Our associates are involved in every stage of molecular diagnostics, from ideation to development and...

  • Order Fulfillment Specialist

    6 hours ago

    Markham, Canada The J. M. Smucker Company Full time

    Smucker Foods of Canada Corp. is a subsidiary of The J.M. Smucker Co. For more than 125 years, The J.M. Smucker Co. has been trusted to deliver quality food consumers trust for themselves and their families. Guided by a vision to engage, delight, and inspire consumers by building brands they love and leading in growing categories, Smucker has grown to be a...

  • Order Fulfillment Specialist

    9 hours ago

    Markham, Canada The J.M. Smucker Co. Full time

    Smucker Foods of Canada Corp. is a subsidiary of The J.M. Smucker Co. For more than 125 years,The J.M. Smucker Co. has been trusted to deliver quality food consumers trust for themselves andtheir families. Guided by a vision to engage, delight, and inspire consumers by building brands theylove and leading in growing categories, Smucker has grown to be a...

  • Order Clerk

    4 weeks ago

    Markham, Ontario, Canada Orthotic Energy Corp. Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Order Clerk to join our team at Orthotic Energy Corp. as a key member of our customer service and administrative team.Key ResponsibilitiesCustomer Service: Provide exceptional customer service to clients, responding to inquiries, resolving issues, and ensuring customer satisfaction.Order...

  • Purchase Order

    3 months ago

    Markham, Canada TEK Group Full time

    Responsible for resolving issues and follow-up on purchase orders, and resolve allocated grief issues. - Exercises independent judgement with direction from supervisor. **Education/Experience**: - 5+ years general business education or equivalent on-the-job training - preferred. - Previous related experience required. **Skills and Competencies**: -...

  • Customer Service

    3 months ago

    Markham, Canada Microart Services Inc. Full time

    Customer satisfaction. Everything we do is focused on building and sustaining our customers’ trust, confidence and loyalty. **ABOUT MICROART**: We are an electronic manufacturing company with a focus in producing PCBS (Printed Circuit Boards). Microart Services Inc. is an ISO9001, ISO13485 & AS9100 registered corporation servicing markets worldwide. Our...

  • Order Fulfillment Coordinator

    17 hours ago

    Markham, Ontario, Canada The J.M. Smucker Co. Full time

    Job Title: Order Fulfillment SpecialistAt The J.M. Smucker Co., we are seeking a highly skilled Order Fulfillment Specialist to join our Customer Logistics team in Supply Chain. As a key member of our team, you will be responsible for managing a set of customer accounts and working closely with the Warehouse, Transportation, and Inventory teams to provide...

  • Order Fulfillment Coordinator

    20 hours ago

    Markham, Ontario, Canada The J.M. Smucker Co. Full time

    Job Title: Order Fulfillment SpecialistAt The J.M. Smucker Co., we are seeking a highly skilled Order Fulfillment Specialist to join our Customer Logistics team in Supply Chain. As a key member of our team, you will be responsible for managing a set of customer accounts and working closely with the Warehouse, Transportation, and Inventory teams to provide...

  • Customer Service Manager

    1 week ago

    Markham, Ontario, Canada Kingsview Management Limited Full time

    Job Title: Customer Service SupervisorKingsview Management Limited is seeking a highly skilled Customer Service Supervisor to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service, leading a team of customer service representatives, and ensuring that our customers receive the highest...

  • Customer Service Manager

    1 week ago

    Markham, Ontario, Canada Kingsview Management Limited Full time

    Job Title: Customer Service SupervisorKingsview Management Limited is seeking a highly skilled Customer Service Supervisor to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service, leading a team of customer service representatives, and ensuring that our customers receive the highest...

  • Customer Service Manager

    2 days ago

    Markham, Ontario, Canada Kingsview Management Limited Full time

    Job Title: Customer Service SupervisorKingsview Management Limited is seeking a highly skilled Customer Service Supervisor to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service, leading a team of customer service representatives, and ensuring that our customers receive the highest...

  • Customer Service Manager

    3 days ago

    Markham, Ontario, Canada Kingsview Management Limited Full time

    Job Title: Customer Service SupervisorKingsview Management Limited is seeking a highly skilled Customer Service Supervisor to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service, leading a team of customer service representatives, and ensuring that our customers receive the highest...

  • Customer Service Manager

    6 days ago

    Markham, Ontario, Canada Kingsview Management Limited Full time

    Job Title: Customer Service SupervisorKingsview Management Limited is seeking a highly skilled Customer Service Supervisor to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service, leading a team of customer service representatives, and ensuring that our customers receive the highest...

  • Customer Service Manager

    6 days ago

    Markham, Ontario, Canada Kingsview Management Limited Full time

    Job Title: Customer Service SupervisorKingsview Management Limited is seeking a highly skilled Customer Service Supervisor to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service, leading a team of customer service representatives, and ensuring that our customers receive the highest...

  • Customer Service Manager

    6 days ago

    Markham, Ontario, Canada Kingsview Management Limited Full time

    Job Title: Customer Service SupervisorKingsview Management Limited is seeking a highly skilled Customer Service Supervisor to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service, leading a team of customer support representatives, and ensuring that our customers receive the highest...

  • Customer Service Manager

    5 days ago

    Markham, Ontario, Canada Kingsview Management Limited Full time

    Job Title: Customer Service SupervisorKingsview Management Limited is seeking a highly skilled Customer Service Supervisor to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service, leading a team of customer support representatives, and ensuring that our customers receive the highest...

  • Customer Service Manager

    1 week ago

    Markham, Ontario, Canada Kingsview Management Limited Full time

    Job Title: Customer Service SupervisorKingsview Management Limited is seeking a highly skilled Customer Service Supervisor to join our team.Job Summary:The Customer Service Supervisor will be responsible for leading a team of customer support representatives, ensuring excellent customer service, and resolving customer complaints in a timely and professional...

  • Customer Service Manager

    1 week ago

    Markham, Ontario, Canada Kingsview Management Limited Full time

    Job Title: Customer Service SupervisorKingsview Management Limited is seeking a highly skilled Customer Service Supervisor to join our team.Job Summary:The Customer Service Supervisor will be responsible for leading a team of customer support representatives, ensuring excellent customer service, and resolving customer complaints in a timely and professional...

  • Order Fulfillment Specialist

    3 months ago

    Markham, Canada TEK Group Full time

    **Summary**: - Responsible for resolving issues and follow-up on purchase orders and resolve allocated grief issues. - Exercises independent judgment with direction from supervisor. **Education/Experience**: - 5+ years general business education or equivalent on-the-job training - preferred. - Previous related experience required. **Skills and...