Policy Service Representative

4 weeks ago

Moncton, Canada Co-operators Full time

Company: CGIC 
Department: Retail Sales
Employment Type: Temporary Full-Time (12 - 15 months)
Work Model: Remote 
Language: Bilingualism in English and French is required.
Additional Information: There are 5 positions available.

The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

The Policy Service Representative will be responsible for policy transactions within the policy and associated client systems to support Broker Acquisition. You will support internal and external clients in a professional and confident manner, issue appropriate documentation, review identified reports, and complete appropriate actions. You will contribute to the effective and efficient delivery of services within defined service standards.

How you will create impact:

Processing new business and renewals and providing appropriate correspondence to policyholders, agents, and financial institutions.

Supporting inquiries from internal clients, identifying challenges, taking appropriate action, and escalating matters.

Reviewing risks, updating and rating policies for renewal, and escalating to underwriting as per guidelines.

Investigating and actioning system generated reports and contributing to the department quality and service standards by completing work assigned.

How you will succeed:

You influence change and are committed to continuous improvement, in order to exceed client expectations.

You leverage critical thinking skills to identify problems and proactively propose solutions.

Your strong communication skills allow you to clearly convey messages.

You’re an effective team player who shares knowledge to support your peers.

To join our team:

You have one year of experience in an office environment.

You have completed post-secondary education.

You have accurate keyboarding skills and aptitude for numerical calculations.

You have demonstrated competency in the use of email, internet, and MS Office.

Having experience with PolicyCenter and Salesforce is an asset.

Proficiency in French is essential to the main duties in this role, including servicing and communicating primarily with majority francophone clients, groups, teams. The essential non-English duties are not assignable to adjacent or other team members. 

What you need to know:

Repetitive, transactional tasks where accuracy is essential.

Extended work hours, including weekends, may be required during peak periods.

You will work on a virtual team or remotely. A high degree of autonomy is required.

You will be subject to a Criminal Record and Consumer History background check as a condition of employment, in the event you are the successful candidate. 

What’s in it for you?

Training and development opportunities to grow your career. 

Flexible work options to support personal and family needs. 

A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture. 

Volunteer opportunities to give back to your community. 

  • Customer Service Representative

    4 weeks ago

    Moncton, New Brunswick, Canada ACES(ATLANTIC CANADA) EDUCATION SERVICES CORPORATION Full time

    Job Title: Customer Service RepresentativeAbout the Role:We are seeking a highly skilled Customer Service Representative to join our team at ACES (Atlantic Canada) Education Services Corporation. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, addressing their inquiries and concerns,...

  • Customer Service Representative

    4 weeks ago

    Moncton, New Brunswick, Canada Co-operators Full time

    Job Summary: We are seeking a highly skilled Licensed Insurance Representative to join our team at Co-operators. As a key member of our team, you will be responsible for providing exceptional customer service and insurance sales expertise to our clients.Key Responsibilities:Provide personalized customer service to clients, addressing their insurance needs...

  • Regional Representative, Moncton

    1 day ago

    Moncton, Canada Public Service Alliance of Canada Full time

    **Branch**: Regional Offices Branch **Employment Type**: Term up to fifteen (15) months **Position Linguistic Designation**: Bilingual (English, French) **Position Global Linguistic Level**: B2 **Salary**: $118,292.99 - $133,145.00 + $1,763.31 Bilingual Allowance **Location**: Moncton Regional Office **Search Area**: Internal; Membership;...

  • Part-time Guest Services Representative

    5 months ago

    Moncton, Canada InnVest Hotels-Comfort Inn Moncton East Full time

    **Title**: Part-time Guest Service Representative **Department**: Guest Services Scope: Ensures guest satisfaction and revenue optimization through check in, check out and attentive coordination of hotel services for the guest. Primary Responsibilities: - Registers guests into the hotel in a prompt and courteous manner using upselling techniques to...

  • Customer Service Representative

    4 weeks ago

    Moncton, New Brunswick, Canada CA09 Labatt Brewing Company Limited Full time

    Customer Service RepresentativeAt CA09 Labatt Brewing Company Limited, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our consumers, suppliers, retailers, and employees through various communication channels.Key...

  • Customer Service Representative

    3 weeks ago

    Moncton, New Brunswick, Canada AM PM CLEANING SERVICES INC. Full time

    Job Title: Customer Service RepresentativeJob Summary: We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at AM PM CLEANING SERVICES INC. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to inquiries, and resolving issues in...

  • Customer Service Representative

    4 weeks ago

    Moncton, New Brunswick, Canada AM PM CLEANING SERVICES INC. Full time

    Job Title: Customer Service RepresentativeJob Summary: We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at AM PM CLEANING SERVICES INC. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, addressing their inquiries and concerns, and...

  • Customer Service Representative

    1 day ago

    Moncton, New Brunswick, Canada CA09 Labatt Brewing Company Limited Full time

    We are seeking a skilled Customer Service Representative to join our team at the CA09 Labatt Brewing Company Limited. As a representative of our company, you will be the first point of contact for our consumers, suppliers, retailers, and employees.Job Responsibilities:Provide exceptional customer service via phone, email, online chat, and at times, outbound...

  • Customer Service Representative

    4 weeks ago

    Moncton, New Brunswick, Canada ACES(ATLANTIC CANADA) EDUCATION SERVICES CORPORATION Full time

    Job Title: Customer Satisfaction RepresentativeWe are seeking a highly motivated and detail-oriented Customer Satisfaction Representative to join our team at ACES (Atlantic Canada) Education Services Corporation.Job Summary:The Customer Satisfaction Representative will be responsible for providing exceptional customer service to our clients, addressing their...

  • Customer Service Representative

    4 weeks ago

    Moncton, New Brunswick, Canada beBee Professionals Full time $25,000 - $35,000

    We are seeking a skilled Customer Service Representative to manage customer transactions and provide a positive shopping experience. Key responsibilities include processing customer purchases, handling cash and credit transactions, and maintaining a clean and organized checkout area.Key Responsibilities:Process customer purchases and handle cash and credit...

  • Customer Service Representative

    4 weeks ago

    Moncton, New Brunswick, Canada Circle K Full time

    Customer Service RepresentativeAre you a people person with excellent communication skills? Do you enjoy working in a fast-paced environment and providing top-notch customer service? We're looking for a Customer Service Representative to join our team at Circle K!Key Responsibilities:Provide exceptional customer service to our customersOperate a cash...

  • Customer Service Representative

    5 months ago

    Moncton, Canada Circle K Full time

    Store 6002306: 365 Elmwood Dr., Moncton, New Brunswick E1A 1Y6 **Customer Service Representative** **As a Customer Service Representative, you will enjoy**: - ** Flexible schedules**: - ** Large, stable employer**: - ** Opportunities for fast career advancement**: - ** Task variety**: - ** Weekly pay**: - ** Night shift premium**: - ** Employee...

  • Sales and Service Representative

    3 days ago

    Moncton, New Brunswick, Canada One Touch Heat And Cool Full time

    About the RoleWe are seeking a highly motivated Sales and Service Representative to join our team at One Touch Heat And Cool. As a key member of our sales team, you will be responsible for providing exceptional customer service and promoting our products.

  • Customer Service Representative

    4 weeks ago

    Moncton, New Brunswick, Canada ACES(ATLANTIC CANADA) EDUCATION SERVICES CORPORATION Full time

    We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at ACES (Atlantic Canada) Education Services Corporation. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, addressing their concerns, and resolving issues in a timely and professional...

  • Customer Service Representative

    4 weeks ago

    Moncton, New Brunswick, Canada Randstad Full time

    Customer Service RepresentativeAre you passionate about delivering exceptional customer experiences? We are seeking a Customer Service Representative to join our team at the Moncton Branch. As a key member of our team, you will be responsible for providing top-notch service to our customers, ensuring their needs are met and exceeded. If you have a passion...

  • Technical Service Representative

    4 weeks ago

    Moncton, New Brunswick, Canada Best Buy Full time

    Are you passionate about delivering exceptional customer experiences and working with technology? We're seeking a skilled Technical Service Representative to join our retail team at Best Buy.As a Technical Service Representative, you will be responsible for providing top-notch service and repair solutions to our customers. You will work closely with our team...

  • Customer Service Representative

    4 weeks ago

    Moncton, New Brunswick, Canada CA09 Labatt Brewing Company Limited Full time

    Customer Service RepresentativeAt Labatt Breweries of Canada, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our consumers, suppliers, retailers, and employees. Your primary focus will be on managing all aspects of...

  • Customer Service Representative

    4 weeks ago

    Moncton, New Brunswick, Canada ACES(ATLANTIC CANADA) EDUCATION SERVICES CORPORATION Full time

    Job Title: Customer Satisfaction RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Satisfaction Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, addressing their concerns, and ensuring their satisfaction with our...

  • Bilingual Customer Service Representative

    5 months ago

    Moncton, Canada Canon Canada Full time

    **Bilingual Customer Service Representative** Monday to Friday 8:30 am to 4:30 pm (Eastern Time) - Do you have experience working in a customer service role? - Are you comfortable spending the majority of your day on the phone? - Do you have basic computer skills? As a Bilingual Customer Service Representative, you will be responding to calls from our...

  • Guest Services Representative

    5 months ago

    Moncton, Canada Great Canadian Full time

    **Position Summary** Under the general direction of the Hotel Guest Service Manager, the Hotel Guest Services Representative is responsible for providing efficient and courteous service to each guest and operate according to the policies, procedures, quality standards and services established by the management team for the satisfaction of internal and...