Customer Service Representative

2 months ago

Montreal, Canada Fresh Prep Full time
Who We Are 

Meet Fresh Prep — Canada’s most convenient and sustainable meal kit delivery service.

As a certified B Corporation, we make convenient eating healthy and sustainable for the communities we operate in. We source quality local ingredients whenever possible, and deliver in reusable, recyclable and compostable packaging. We offer 10 chef-created meal kit recipes each week, with options for many lifestyles and preferences including vegetarian and vegan.

In the past few years, we have collected many awards and recognition for our continued pursuit in being a leader in both customer and employee satisfaction. Some awards include The Georgia Straight’s Golden Plates, 23rd and 24th Annual Best of Vancouver award for Best Meal Kit Service, BC’s Top Employers 2024, Top SME 2023, and Climate Smart. Fresh Prep also placed on The Globe and Mail’s prestigious 2023 Canada's Top Growing Companies list.

Who You Are

Positive Attitude. You approach work in a cheery and optimistic way.

Reliable & Dependable. You like to see a job well done and will ensure that things are done the “right” way. You show up for all scheduled shifts on time and ready to work.

Collaborative Team Player. You are motivated by collaborative team task achievement and driving a results-oriented culture.

Strong Communicator. Your verbal and written communication skills allow you to get results across easily and quickly, in a friendly and professional manner.

What You'll Be Doing

You will be the go-to person for all of our clients’ needs - from facilitating support requests to educating our clients about our product. You’ll be an expert in all things Fresh Prep.

You’ll work onsite at our office in Ville Saint-Laurent. You’ll be the face of Fresh Prep for our occasional visitors; you’ll sit at the front reception to complete your duties. You’ll also assist internal customers (other employees) with purchasing lunch and/or snacks from the canteen.

You’ll respond to customer inquiries via our communication channels in a friendly and helpful manner, providing accurate information and resolving any issues or concerns that arise.

You’ll work with other departments to address specific concerns and/or obtain information to answer customer questions. You’ll follow up with customers as needed, especially for recurring or ongoing issues.

What We Are Looking For 

This individual acts as the initial contact for customer inquiries via phone, email, text, social media, and even live chat. They thrive in a fast-paced environment and can think quickly and strategically on their feet. They contribute toward facilitating positive customer experience by assisting customers in real time. They’re able to connect with the relevant departments to get answers when needed, and are solution-oriented decision makers who can escalate to management when appropriate. They also follow departmental processes and standard operating procedures to a high standard. They are excellent with people but don’t sweat the small stuff.

You are a skilled typist, strong communicator, skilled at task switching and possess a positive and helpful attitude even in stressful times. You’re able to eloquently respond to emails and take calls from customers. 

You have 1-2 years experience with providing customer service; past experience in a call center is an asset.

You can show you have a proven ability to work in a fast-paced, high volume work environment.

You’re tech savvy with good command of Google Suite, particularly spreadsheets, with an ability to quickly learn new software.

You have a positive, respectful attitude with good people skills.

You are reliable and available to work a consistent schedule at 40 hours per week.

What You Can Expect

An annual salary between $43,000 and $46,000 depending on experience.

An inclusive, fun workplace filled with fantastic colleagues. We’re a certified B-Corporation and our team is passionate about making a positive difference (and also about food)

The ability to work from our HQ located in Ville Saint Laurent, Montreal.

Comprehensive health benefits (including medical, dental, vision and life-insurance) after 90 days of successful employment.

Food Perks

Please note that the posted salary range for this role may vary based on qualifications, prior experience, or seniority. We are always looking for talented people to join our network, and research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes but don’t necessarily meet every single point on the job description, or if your desired compensation isn't reflected in this posting, please still get in touch. We’d love to have a chat and see if you could be a great fit.


Fresh Prep is an Equal Opportunity Employer (EOE) and prohibits discrimination of any kind. We value diversity at our company and at all job levels our goal is to be diverse, inclusive and representative of the communities we operate in. We endeavour to recruit, develop and retain the best talent from a diverse candidate pool and truly believe that diversity, equity and inclusion among our team members is vital to our success as a company. We trust that in applying for a role with us you value this as well

#HP

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