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Housing Support Worker

4 months ago

Hamilton, Canada Ontario Municipal Social Services Association Full time

Location
Hamilton, Ontario

Department
Healthy & Safe Communities

Employment Type
Permanent, Full-Time

Minimum Experience
Mid-level

Compensation
$38.049 Hourly

Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason

Reporting to the Supervisor and/or Program Manager, Housing Services Division, works directly with households experiencing homelessness or a housing crisis to provide enhanced assessment of participants’ needs and works to achieve optimal service delivery by reviewing all available housing options as appropriate for the situation. In addition, assessing and referring households and individuals to employment and other community supports. The Housing Supports Worker will provide a client-centred approach to develop, implement and monitor individual service plans to assist participants in achieving their goal of housing stability.

GENERAL DUTIES
QUALIFICATIONS Demonstrated ability in conducting interviews and assessments; assisting individuals and families in a human services environment normally acquired through the completion of a Community College diploma in Social Services, or other related field with previous work experience in case management or an equivalent combination of education and relevant work experience. Demonstrated experience in competently assessing the needs of individuals, families and target groups to support them in achieving their goals. Previous experience in a complex multi-faceted human services environment or other similar environment where interaction with the public was significant. Ability to establish and maintain effective working relationships with individuals and families who are served through the program. Demonstrated knowledge of community and government services in Hamilton; ability to keep up to date in this knowledge with an understanding of how information and referral facilitates access to services. Demonstrated ability to work in a fact paced environment and response effectively to crisis situations. Working knowledge of the Housing Services Act, 2011 and Ontario Works Act and the ability to interpret them effectively. Demonstrated high level of competency in conflict resolution related to interpersonal tenant relationships, addictions and mental health issues. Demonstrated experience in counselling clients, with ability in active listening, problem solving, and documentation skills. Demonstrated ability to adapt to change and perform effectively in a dynamic and complex work environment. Understanding of the housing continuum including affordable housing options in Hamilton. Competency in teamwork with demonstrated willingness to cover a broad portfolio and ensure seamless delivery of service. Working knowledge of computer software applications (Windows XP, Microsoft Outlook, Word and Excel). Must possess a valid Class “G” Driver’s Licence.
Disclaimer:
Be advised that Human Resources frequently audits resumes of internal/external applicants to ensure/validate information provided is consistent and trustworthy. Falsification of information provided at any time throughout the recruitment process may be grounds for disqualification, and for internal applicants, subject to discipline up to and including termination.

Terms:
The City is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our Values and Corporate Culture Pillars, the City of Hamilton is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. The City will provide accommodation for applicants in all aspects of the hiring process, up to the point of undue hardship. If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements. 

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