Technical Manager

4 weeks ago

Waterloo, Canada University of Waterloo Full time

Overview

The Technical Manager are responsible for the management of people, finances, technology, and processes that provide computing support to the school, as well as actively participating in that support. The role of Technical Manager – Teaching Operations Group requires an advanced working knowledge of Linux, familiarity with providing course support and writing scripts in SSH server scenarios, and the ability to exert technical expertise that supports the School’s varied teaching and learning activities. The School operates three terms per year (., teaching proceeds year-round) and there can be times when off hours are required to meet the needs of the teaching environment. This role manages the first points of contact for the School’s IT help desk and teaching support.

Responsibilities

Management

Guides and assesses the technical work of the operating group Monitors and evaluates the group’s workload, in order to set priorities Provides guidance and support, as appropriate, to the other CSCF operating groups Works as a team with the other CSCF Technical Managers to set strategic technical and operational directions, and to encourage interaction among the groups Acts as a backup for other CSCF Technical Managers, and for the technical activities of supervised staff Improves the work environment and establishing efficiencies Seeks and arranges training and professional development opportunities for the group’s staff Evaluates the performance of direct reports, and participating in the evaluation of other CSCF technical staff

Client Service

Determines support requirements, establish priorities, set service level objectives Establishes and maintains channels of communication between the CSCF operating group and its clients, potentially including faculty, staff, and students Manages expectations of CSCF clients Monitors the performance of the operating group with respect to established priorities and objectives Fosters a collegial and cooperative relationship between CSCF and its clients

Technology and Resource Planning

In collaboration with the other Technical Managers, manages the financial and resource requirements of CSCF. For example, develops and maintains long term and annual budgets for CSCF, and manages spending in accordance with budgets Proactively identifies challenges and issues which may affect the School’s computing environments and technical support practices, and develop and implement solutions Proactively identifies technical or methodological opportunities relevant to CSCF’s mission

Technical Operations

Monitors and management of services to ensure availability Maintains and evergreening of the underlying hardware, software and other resources required to operate these services Manages the rollout and decommissioning of services, as necessary

Communication

Writes, edits and reviews material related to CSCF operations and planning, for both internal (within CSCF) and external consumption Makes decisions about the best way to document and communicate policies and procedures related to computing support Effective oral and written communication with both CSCF staff and clients in support of CSCF activities Effective oral and written communication, as appropriate, with computing support organizations and other groups within the University of Waterloo , such as Information Systems and Technology (IST) and Mathematics Faculty Computing Facility (MFCF)

Qualifications

Master’s degree in Computer Science or a related discipline. Sufficient relevant experience can be deemed equivalent to the desired education Broad knowledge of current computer technology and practices, and deeper knowledge in technologies and practices of current or potential use to CSCF Advanced working knowledge of Linux, familiarity with providing course support and writing scripts in SSH server scenarios Excellent interpersonal, analytical, and communication skills (verbal and written) Extensive and progressive leadership and mentoring of professionals Demonstrated use of sound judgement, tact, diplomacy and problem solving skills  Ability to build positive relationships with individuals of varying levels of education and skill A proven self-starter with the ability to identify issues, maintain confidentiality of information, recommend and implementing opportunities for improvement, and provide advice on strategic directions Must be able to work independently and as part of a team in a complex and dynamic environment with changing or conflicting deadlines Ability to explore possibilities, recognizing preferred approaches and solutions Ability to judge the extent to which such approaches may be practically pursued in a given situation, as opposed to using standard approaches and solutions Ability to use a disciplined approach to all aspects of problem resolution Ability to use general principles to solve specific problems without detailed knowledge of the systems involved Proficient with MS Word, Excel, and PowerPoint

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