Hosting Coordinator

1 month ago

Toronto, Canada merrithew corporation Full time

Position overview

Provide superior customer service and flawless execution in the co-ordination and administration of the education programs at designated Merrithew Host Training Centers. Responsibilities include handling the day-to-day facility services and activities associated with growing the revenue for Merrithew hosting and to co-ordinate the pre-, during and post course execution of hosted courses.

Major responsibilities

Customer service

Provide superior customer service to new and current Host Training Centers by providing answers to their questions Communicate with facility owners/operators to ensure our students’ needs are met Proactively communicate with facility owners/operators on an ongoing basis to facilitate current and future training needs Assist with providing support to hosting clients and students through liaison with the Marketing & Communications team, and the programming team Issue Hosting agreements, invoices, updating hosting trackers, book exams, updating Education Management Systems (EMS) and booking travels for instructor trainers, etc. Process course material packages orders or workshop notes, assignments and other documentations for Host Centres, Prepare IT briefs for Instructor Trainers before course starts Collect all post course documents; attendance lists, Instructor Declarations, and ensuring attendees are entered into the database (EMS) to generate completion letters

Coordination and implementation

Plan and execute the post-sale details of hosting, secure course dates, book Instructor Trainers, Hosting agreements, handle invoices, process payments, post courses on the website, plan Instructor Trainers’ travel arrangements, manage Instructor Trainer agreements, provide course documents to Instructor Trainers prior to the course, order course materials when needed and ensure they have been shipped within designated timelines Manage host site status reports to ensure all needs are met for a successful hosting and learning experience for all students Act as a facility resource for current host site inquiries regarding courses, workshops and Continuing Education programs/events Submit relevant details for the communication and promotion of courses, workshops and Continuing Education requirements Other duties as assigned by supervisor and Department head

Skills and qualifications

2+ years of coordination, customer service and office administration experience; preferably in a fitness related field Bi-lingual English and a second languages such as Spanish, Portuguese, is a definite asset Post-Secondary Education in Business/Office Administration an asset Critical- ability to multi-task and respond to shifting priorities Time-management, multi-task, prioritization and organizational skills Advanced computer skills in Microsoft Office, Filemaker Pro (order entry), CRM, Excel Acute attention to detail; strong listening and interpersonal skills Strong written and verbal communication skills Takes initiative to get things done in a timely fashion, with exceptional accuracy Comfortable working in a fast-paced, multi-cultural environment Team player

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