Senior Product Manager
4 weeks ago
About The Work
Collaborate with the fraud team, fraud vendor, engineering and design leads, define and drive the product strategy and roadmap for our fraud platform and tools, aligning with business goals and customer needsDrive fraud detection and prevention platform with internal groups and vendors·Stay up-to-date with the latest advancements in fraud prevention technologies, particularly with partner vendor offerings.Understand the capabilities and limitations of our fraud platform and apply this knowledge to drive product innovation.Define product requirements, user stories, and acceptance criteria, ensuring clear and effective communication to development teams.Scope use cases with technology in order to define the sequencing and prioritization of execution of product deliveryIdentify key features, functionalities, and enhancements to improve the AI and chatbot products, maximizing customer satisfaction and business impact.Lead the end-to-end product development lifecycle, from ideation to launch, ensuring timely delivery and high-quality outputs.Collaborate with cross-functional teams, including engineering, data science, design, and UX, to prioritize and execute product initiatives.Conduct user testing, A/B testing, and data analysis to gather insights and iterate on product features for continuous improvement.Work with customer experience and contact centre on the best way to deliver enhanced customer service and improved customer experiencePartner with the contact centre to ensure smooth operations and low deflected call volumeManage various vendor relationships, particularly in regards to APIs and integrationsCollaborate with legal, compliance, fraud, etc. to ensure protection of Equitable, and especially our customersAbout You
2+ years as a product managerPreference to candidates who have worked on payments productsProven track record with specific examples of delivering customer-facing and business impact on services with customer bases beyond 50K usersExperience at a fintech is a plusProven record of delivering projects with 10+ person team on-time and on-scheduleFamiliarity with the website and mobile app development processComfort working with technical teamsExperience building full year product strategies for large engineering teamsPost-secondary degree or masters degree is a plusStrong attention to detailGood verbal and written communication skillsStrong ability to translate the abstract/theory into concrete communicationsRelationship management, coaching and communication skillsAbility to work at many levels within and across the organizationInnovative thinker – looks for new, sometimes unconventional approaches to achieving goalsAdaptive – adjusts and maintains effectiveness throughout periods of change, exhibiting tolerance for ambiguity and able to lead the team through changeWhat we offer [For full-time permanent roles] Competitive discretionary bonus Market leading RRSP match program Medical, dental, vision, life, and disability benefits Employee Share Purchase Plan Maternity/Parental top-up while you care for your little one Generous vacation policy, personal days and even a moving day Virtual events to connect with your fellow colleagues Annual professional development allowance and a comprehensive Career Development program A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experienceThe incumbent will be working hybrid and in office time will be spent working from Equitable Bank’s additional office space located at 351 King Street East, Toronto, ON.-
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