Technical Solutions Engineer

3 weeks ago

Vancouver, Canada Arista Networks Full time
Job Description

Going far beyond the standard call center or tiered support position, the Technical Solutions Engineer (Cloudvision/CVaaS) at Arista Networks is a top-level engineer and equivalent to a Tier 3 or Escalation Engineer in most support organizations.

Our TSEs work together to support all of Arista’s products and the many network protocols and features focusing on Cloudvision Portal (CVP) / CVaaS and Cloud EOS. TSE will work directly with both the customer and the software and hardware development teams, as needed. The Cloudvision/ CVaaS/ Cloud EOS Products TSE team also performs all their own recreates in a dedicated lab environment.

At Arista, we believe that giving our customers direct access to a high-level engineer streamlines the support process and leads to customer satisfaction.

Responsibilities

Post-sales support for Arista products focusing on Cloudvision Portal (CVP / CVaaS). Respond to customer product inquiries via telephone or email. Resolve customer concerns raised during installation, operation, and maintenance as well as product application or compatibility inquiries. Interpersonal skills, product knowledge/expertise are critical to responding to daily, customer-centric activities. Troubleshoot problems with hardware/software applications and recommend corrective action. Document customer communication and recurring technical issues to support product quality programs and product development.

Qualifications

Minimum of 1- 10 years hands-on experience and a combination of designing, deploying, configuring, supporting, troubleshooting, debugging, and/or administering the network protocols and/or technologies. Expert technical knowledge is required in several of the following areas: Network management platforms, DevOps platforms, APIs (JSON, gRPC etc.), scripting (Python, etc.) and UI/UX workflows General knowledge is preferred in the following areas: Ethernet, VLANs, IP routing, TCP/IP, Multicast, Protocols (BGP, ISIS, OSPF, PIM, IGMP; etc.). Working experience with Server virtualization highly desired (VMware ESXi, Microsoft Hyper-V, KVM, etc) Experience with network troubleshooting tools such as Tcpdump and Wireshark are highly desired. Familiarity withProgramming/scripting (Python, shell) highly desiredContainers (Kubernetes, Docker, etc.) highly desiredOverlay platforms VMWare NSX, Cisco ACI highly desiredLinux OS navigation requiredAnsible, TerraformPublic clouds (AWS, Azure, GCP)

The ideal candidate possesses the ability to troubleshoot complex and dynamic customer environments while balancing the communications needs of each case. A strong analytical mind is required with the ability to triage effectively in order to function efficiently in this role. As we are continually releasing new features and products and thus a high aptitude for both learning and teaching are required.

Additional Information

The new hire base pay for this role has a pay range of $85,000 to $150,000(CAD).

Arista offers different pay ranges based on work location, so that we can offer consistent and competitive pay appropriate to the market. The actual base pay offered will be based on a wide range of factors, including skills, qualifications, relevant experience, and work location.

The pay range provided reflects base pay only and in addition certain roles may also be eligible for discretionary Arista bonuses and equity. Employees in Sales roles are eligible to participate in Arista’s Sales Incentive Plan, which pays commissions calculated as a percentage of eligible sales. Employees are also entitled to benefits including medical, dental, vision, wellbeing, income protection and a Group Retirement Savings Plan. The recruiting team can share more details during the hiring process specific to the role and location. 

All your information will be kept confidential according to EEO guidelines.

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