Technical Solutions Engineer

4 weeks ago

Vancouver BC, Canada Arista Full time

Arista Networks is an industry leader in data-driven, client to cloud networking for large data center, campus and routing environments. Our switch systems have touched every corner of the market - from the data centers of the world’s largest cloud-computing companies to your local university’s server room, and every application in between. We design virtually all the hardware and software that goes into our products and it’s a badge we wear proudly. Our team is composed of experienced management and industry-leading engineering talent. Arista offers great benefits, work-life balance, and an environment that will challenge you to make a name for yourself in this industry.

Job Description

Going far beyond the standard call center or tiered support position, the Technical Solutions Engineer at Arista Networks is a top level engineer, equivalent to a Tier 3 or Escalation Engineer in most support organizations.

The TSE works in a non-silo environment, supporting all of Arista’s products and the many network protocols and features covered by EOS. He or she will work directly with both the customer and (when needed) the software and hardware development teams. The TSE team also performs all their own recreates in a dedicated lab environment.

Giving customers direct access to a high-level engineer streamlines the support process and raises customer satisfaction.

The ideal candidate possesses the ability to troubleshooting complex and dynamic customer environments while balancing the communications needs of each case. A strong analytical mind is required, as is the ability to triage. As we are continually releasing new features and products, a high aptitude for both learning and teaching are required.

Our engineers work closely with other members of Customer Engineering as well as both Software and Hardware development—both in diagnosing problems as well as communicating them in multiple technical contexts. Thus, excellent written and verbal communication skills are a must, as is a collaborative approach.

Responsibilities:

  • Respond to customer product inquiries via telephone or in written, internet-based email.
  • Resolve customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
  • Interpersonal skills and product knowledge and expertise are critical to responding to daily customer-centric activities.
  • Troubleshoot problems with hardware equipment and software applications and recommends corrective action.
  • Document customer communication and recurring technical issues to support product quality programs and product development.
Qualifications
  • Working knowledge of networking industry, products, and protocols
  • Minimum of 1-5 years hands-on experience and a combination of the following; designing, deploying, configuring, supporting, troubleshooting, debugging and administering the following network protocols and technologies:

AAA/TACACS, ACL, ARP, BGP (RFC 4271), DHCP, 1G/10G Ethernet (IEEE 802.3ab & IEEE 802.3ae), Flow Control, ICMP, IGMP, IPv4 & IPv6, LACP, LLDP, MPLS, NAT, Open Flow, OSPF (RFC 2328), PIM, QOS, RIP, Sflow, SNMP, STP/RSTP/MST (IEEE 802.1d), VARP/VRRP, VLAN (IEEE 802.1q), VRF

  • Experience with troubleshooting tools such as IXIA, tcpdump, and Wireshark (or similar packet generation and analysis tools) is highly desired
  • A strong comfort level with Linux is highly desired
  • Minimum education is a MS in a technical field (CS/EE/ITP preferred). Industry certifications preferred. Prior TAC experience preferred.
Additional Information

The new hire base pay for this role has a pay range of $85,000 to $150,000(CAD).

Arista offers different pay ranges based on work location, so that we can offer consistent and competitive pay appropriate to the market. The actual base pay offered will be based on a wide range of factors, including skills, qualifications, relevant experience, and work location.

The pay range provided reflects base pay only and in addition certain roles may also be eligible for discretionary Arista bonuses and equity. Employees in Sales roles are eligible to participate in Arista’s Sales Incentive Plan, which pays commissions calculated as a percentage of eligible sales. Employees are also entitled to benefits including medical, dental, vision, wellbeing, income protection and a Group Retirement Savings Plan. The recruiting team can share more details during the hiring process specific to the role and location.

All your information will be kept confidential according to EEO guidelines.

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