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Sr Cust Service Rep/Station

2 months ago

London, Canada FedEx Full time

La sélection à ce poste requiert une entrevue.

Seconder le directeur de succursale, si nécessaire, dans ses tâches administratives et de service à la clientèle. Assister les représentants du Service à la clientèle de la succursale et répondre avec eux aux demandes d’information des clients en prenant en charge les situations inhabituelles ou compliquées et en servant d’expert sur les modalités de service, politiques et procédures de FedEx de même que sur les exigences douanières. Aider les cadres à surveiller et améliorer le Service à la clientèle.
Être un exemple pour les employés horaires en devenant un mentor et un modèle de comportement, notamment en matière de communication, de résolution de conflits et de leadership (par l’application des meilleures pratiques).
Promouvoir continuellement la vente et générer des revenus additionnels chaque fois qu'il en a la chance.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

High School Diploma or GED Equivalent

6 months FedEx customer service representative experience

Microsoft Word - Basic

Microsoft Excel - Basic

Ability to gain & maintain FedEx DG Specialist certification

Ability to successfully complete all basic and recurrency training.

EXCEL/LEAP candidates preferred

Good understanding of FedEx products, features of service, general operations

Must have the ability to lift 70 lbs & manoeuvre any package weighing up to 150 lbs with appropriate equipment


CONNAISSANCES, COMPÉTENCES ET APTITUDES REQUISES

Diplôme d'études secondaires ou l'équivalent

Six (6) mois de service FedEx expérience du poste de représentant à la clientèle

Capacité à reussir les examens de base et les examens periodiques.

Obtenir et garder la certification de spécialiste en matières dangereuses de FedEx doit réussir les tests et programmes de formation obligatoires; doit fonctionner dans un environnement

PC/Windows Compétence de niveau de base démontrée dans des applications informatiques

PC (MS Word, Excel)

Bien comprendre les services de FedEx, leurs modalités et le fonctionnement général de l'entreprise

Compréhension de la réglementation douanière canadienne

Excellentes relations humaines, les relations avec la clientèle et les compétences de communication

Bonne capacité d'analyse, de résolution de problèmes, des priorités et des compétences organisationnelles

Pouvoir soulever des charges de 70 lb et manoeuvrer, avec l'aide d'un appareil approprié, des colis pesant jusqu'à 150 lb.


Qualifications Requises: Shift: FRI/SAT/SUN/MON/TUES - Morning shift 0830 to 1330

Transparence Salariale:

Salaire:

Détails Supplémentaires: Sr Cust Service Rep/Station - Part time


DÉNI DE RESPONSABILITÉ

Cette description de poste est de nature générale et ne vise ni à présenter un inventaire complet de toutes les fonctions, responsabilités et qualifications exigées des employés affectés au poste ni à être interprétée comme tel. Le titulaire de ce poste doit accomplir toutes les autres tâches pouvant lui être assignées ; doit être capable de réussir les tests et programmes de formation obligatoires ; doit être capable de fonctionner dans un environnement PC / Windows ; doit réussir toute formation récurrente et maintenir les accréditations annuelles nécessaires le cas échéant ; et travailler selon un horaire variable en fonction des besoins de l’entreprise. Le titulaire qui réside dans la province de Québec doit être bilingue (français et anglais). En plus des facteurs habituels faisant partie du processus de sélection, tout candidat à un poste exigeant la conduite d’un véhicule comme compétence de base doit posséder un permis de conduire valide (p. ex. de classe 5, G, ou 1 AZ) et un dossier de conduite affichant un maximum de deux infractions et / ou accidents au cours des 24 mois précédant la date de candidature. Les candidats feront en outre l’objet d’une évaluation basée sur l’examen approfondi :

  1. de leur dossier de conduite courant,
  2. des résultats de leur entrevue et
  3. des résultats de toute évaluation de leurs compétences de conducteur.