Digital Transformation Specialist
1 month ago
Maya HTT is a pioneering software developer and engineering solutions provider, specializing in CAE, CAD, CAM, and PLM. As a long-standing partner of Siemens Digital Industries Software, we collaborate to deliver cutting-edge software, AI, and engineering services that empower clients worldwide to boost performance, improve quality, drive down costs, and unlock the value of their data.
About the RoleWe are seeking an exceptional Digital Transformation Specialist to join our team in downtown Montreal. This permanent position offers a competitive base salary of $85,000 per year, plus benefits and opportunities for growth.
In this role, you will play a critical part in ensuring our customers achieve their desired outcomes through the effective use of our software and services. Your responsibilities will include developing and implementing a comprehensive Customer Success strategy, fostering strong relationships with clients, and driving continuous improvement in customer satisfaction and retention.
Key Responsibilities- Develop and Implement CSM Practice:
- Design and execute a strategic plan to align with Maya HTT's business objectives.
- Establish best practices, processes, and tools to enhance the customer experience.
- Collaborate with cross-functional teams to ensure seamless customer onboarding, training, and support.
- Build and maintain strong, lasting relationships with key stakeholders.
- Act as the primary point of contact for customers, addressing their needs and concerns promptly.
- Conduct regular check-ins and business reviews to ensure customers are achieving their goals.
- Understand the full suite of Maya HTT's software solutions and services.
- Guide customers in the effective use of our software, ensuring they leverage all features and functionalities.
- Identify opportunities for upselling and cross-selling additional services and solutions.
- Serve as the voice of the customer within Maya HTT, providing feedback to product and service teams.
- Develop and implement customer feedback mechanisms to continuously improve our offerings.
- Advocate for customer needs and work to resolve any issues that arise.
- Track and report on key performance indicators (KPIs) related to customer success.
- Analyze data to identify trends and areas for improvement.
- Present findings and recommendations to senior management.
- Bachelor's degree in Business, Engineering, or a related field.
- Proven experience in a Customer Success, Account Management, or similar role.
- Strong understanding of software solutions and engineering services.
- Excellent communication and interpersonal skills.
- Ability to manage multiple priorities and work effectively in a fast-paced environment.
- Proficiency in CRM software and customer success tools.
We offer a dynamic work environment with flexible working hours and a hybrid work model. Our office is located downtown Montreal, just a 2-minute walk from Atwater Metro. We provide 100% employer-paid benefits, including medical, dental, vision, life, short/long-term disability insurances, starting from day one. You will also have access to a retirement savings plan with employer contributions. Join our award-winning team and take advantage of career growth opportunities, learning experiences, and a generous time-off policy.
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