Service Supervisor, Earth Moving

4 weeks ago

Burlington, Canada Liebherr Group Full time

Is leadership in your DNA? Up for a challenge? Enjoy a fast pace and dynamic environment? … A position as a Heavy Equipment Field Service Supervisor is calling

Reporting to the Service Manager of the Earth Moving Division, the newest Field Service Supervisor will be agile, level headed and performance driven. You will oversee Field Service operations through effective guidance, supervision, and direction of Liebherr’s Field Service Technicians. You will serve as a main point of contact to both customers and technicians ensuring effective planning, scheduling, and performance to deliver on Liebherr's exemplary customer service.

Responsibilities

Provide strong support and communication for designated Field Service Technicians to foster employee engagement, teamwork & top performance Oversee the daily scheduling and planning of Field Service Technicians to ensure that the workforce is adequately assigned to meet and exceed customer expectations Serve as front line customer contact for Field Service requests, follow-up and service issues Assist customers and Field Technicians with technical issues by phone, email and in person as needed (escalate to Technical Assistance as required) Prepare service/repair quotes for customers as needed Build customer relationships and resolve customer issues directly or escalate to Service Manager as required (visit customer sites as required) Open work orders (including monthly No Charges) as required Accurately review, approve and enter as required service reports, time sheets, work orders and parts requisitions Monitor, review and maximize efforts to ensure appropriate levels of WIP on a daily basis and maintain timely closing/invoicing of all field jobs Champion and maintain all safety rules and procedures  Liaise with Parts regarding parts ordering and availability to ensure timely completion of jobs Other duties as assigned

Competencies

Must have experience within the Heavy Equipment or related industry, Heavy Equipment License is preferred 3+ years Supervisory or Management experience is required Exceptional interpersonal, coaching & leadership skills are required High level of professionalism and ability to interact calmly while under pressure Agile and adaptable to the changing demands of the industry Customer and employee centric Computer Proficient - Word, Excel (MS Office Suite) Valid driver's license is required, willingness to travel locally. National or International travel may be required on occasion.

Our Offer

Highly competitive wages (premiums & allowances for select roles*) International training opportunities Challenging work opportunities Comprehensive benefits and employer paid premiums from day one Paid vacation & health and wellness days Generous employer RRSP matching And much more

Liebherr Canada Ltd. is committed to provide a diverse, inclusive, safe and dignified work environment for all employees, regardless of gender, race, ethnicity, sexual orientation, disability, religion, or any other aspect of their identity.

One Passion. Many Opportunities.

The company

The Liebherr Group has represented leading-edge technical products and services for more than 70 years and has proudly serviced Canadian customers directly since 1973. Liebherr-Canada Ltd. has ten branch locations across Canada providing sales, service and product support for equipment in the construction, mining, material handling, crane, aerospace, transportation, and refrigeration industries.

Location

Liebherr-Canada Ltd.

1015 Sutton Drive

L7L 5Z8 Burlington, ON

Canada (CA)

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