Regional Customer Support Sales Manager

1 month ago

Mississauga, Canada Brandt Full time

Brandt is currently seeking a Regional Customer Support Sales Manager - Truck & Trailer for our Southern Ontario region. 

As a key player in the growth and development of the product support program, the Regional Customer Support Sales Manager will participate and engage with the Sales, Parts, Service and Branch manager to execute and develop key objectives for the region. This position will ensure our Customer Service Advisors are held accountable for product support sales growth and customer engagement.

Duties & Responsibilities

  • Own Strategy and Annual Business plans for the Region with objectives to achieve sales and margin growth.
  • Educate and direct the CSAs to ensure all of Brandt’s product support initiatives are promoted within the region (examples)
    • Fleetwise – Machine Monitoring and PM’s
    • Wirtgen Winter Works
    • Ground Engaging Tools
    • Labour Sales
  • Manage CSA Processes such as Call reporting, CRM, and target setting
  • Assist CSAs with customer calls and key accounts
  • Establish key KPIs for CSA’s and measure on a monthly basis
  • Analyze and implement proper coverage for the region
  • Engage directly with the larger accounts in the region to promote Brandt’s full product support offering
  • Provide feedback on regional industry trends.
    • Growth opportunities
    • Initiate new offerings
    • Promote existing offerings
  • Market Intelligence on competition, customers, and segment trends
  • Analyze sales and margin data to identify opportunities
  • Analyze Reports to provide insight and feedback to guide performance of CSAs and branches
  • Identify new product opportunities and work internally to supply

 



Required Skills
  • Sales management and the ability to drive the sales process from inception to close
  • Strong industry expertise and knowledge in the heavy equipment business, specifically in the areas or repair and maintenance
  • Ability to build strong customer relationships, maintain relationships with key customers at all levels including executive-level managers
  • Excellent communication, presentation, and interpersonal skills
  • Ability to recruit, train, and motivate a team to pursue and grow the business
  • Highly organized with the ability to work well under time pressure and handle multiple projects simultaneously
  • Ability to travel as needed
  • Be creative, a self-starter, team player, fast learner, detail oriented, and conscientious with a drive to “win”
  • Strong collaboration and relationship building skills to drive results through motivating and influencing


Required Experience

As a leader of our team of CSA professionals, the successful candidate must have a proven track record in sales management, be dedicated to outstanding customer service, be well organized, and have the ability to work both independently and as part of a highly motivated team. The ideal candidate will have a relevant combination of education and experience along with a proven track record in the heavy equipment product support business.

 

 

 

 

 Discover The Brandt Advantage

 

When you work for Brandt, we work for you.  It’s as simple as that.  That means on-the-job education to develop new skills, advancement opportunities, a comprehensive benefits package and more – all backed by unmatched job security.

 

About the Brandt Group of Companies

 

The Brandt Group of Companies — headquartered in Regina, Saskatchewan, Canada — is a privately owned manufacturing and distribution company that serves a growing international audience in industries such as agriculture, construction, forestry, rail, mining, steel, transportation, material handling, and energy. The company has 5400+ employees and more than 170 locations in Canada, USA, Australia, and New Zealand. Brandt is one of Canada’s largest privately owned companies and is among an elite group of Platinum Club members of Canada’s Best Managed Companies.

  • Sales management and the ability to drive the sales process from inception to close
  • Strong industry expertise and knowledge in the heavy equipment business, specifically in the areas or repair and maintenance
  • Ability to build strong customer relationships, maintain relationships with key customers at all levels including executive-level managers
  • Excellent communication, presentation, and interpersonal skills
  • Ability to recruit, train, and motivate a team to pursue and grow the business
  • Highly organized with the ability to work well under time pressure and handle multiple projects simultaneously
  • Ability to travel as needed
  • Be creative, a self-starter, team player, fast learner, detail oriented, and conscientious with a drive to “win”
  • Strong collaboration and relationship building skills to drive results through motivating and influencing

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