Technical Support Representative Day Shift

2 months ago


Montreal, Canada Recrute Action Full time
Technical SupportRepresentative (Day Shift)

Ourclient a leading provider of technology services is seeking twoskilled Technical Support Representatives. You ll be the primarycontact for customers needing technical assistance responsible fordiagnosing and resolving issues while ensuring compliance withclientstandards.

Whatis in it foryou:

Hourly salary of $18 to $19 based onexperience.
Longterm contractlasting more than 1 year.
Fulltime position: 40 hours perweek.
Weekday schedule from 7:30am to 4 pm.
Hybrid work: Mondayto Wednesday in the office on Cr mazie Thursday and Friday workingremotely.
Join a passionate andinclusive team ofprofessionals.

Responsibilities:

Act as the main contact for customers needing technical supporthandling inquiries and resolving issuesefficiently.
Troubleshoot a widerange of technical problems related to software hardware andnetwork connectivity.
Escalateunresolved issues to higher support tiers following the establishedprotocols.
Maintain accuratedocumentation of all customer interactions and technicalissues.
Ensure all actions complywith clientspecific technical and qualitystandards.
Communicateeffectively with customers and team members to ensure a smoothresolutionprocess.

Whatyou will need tosucceed:

High School Diploma orequivalent.
Experience in acustomerfocused role particularly in Technical Support Service Deskor Customer Service.
Proficiencyin troubleshooting mobile devices network connectivity and usingActive Directory for accountmanagement.
Strong problemsolvingabilities with a high level of attention todetail.
Intermediate MicrosoftOffice skills.
Ability tomultitask and manage time effectively in a fastpacedenvironment.
Excellent verbal andwritten communication skills.
Strong customer service orientation with a focus on deliveringexceptional service.
Ability towork both independently and as part of ateam.
Readiness to work flexiblehours with a strong sense of urgency optimism andenthusiasm.
Technical educationor certifications are a plus.
Bilingual in English and French (spoken andwritten).

WhyRecruitAction

RecruitAction (agency permit: AP2000003) provides recruitment servicesthrough quality support and a personalized approach to job seekersand businesses. Only candidates who match hiring criteria will becontacted.

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