Enrolment Assistant

4 months ago

Kamloops, Canada Thompson Rivers University Full time
DUTIES & RESPONSIBILITIES
  1. Creates and maintains student and course records (paper and electronic) primarily through data entry into a student enterprise system; examples include entering admission applications, admission of students to open programs, course registration data and records cleanup.  
  2. Responds to student, parent, staff/faculty and community enquiries received by phone, email or in-person and works collaboratively with colleagues to find resolution.  
  3. Assists with the creation and maintenance of operating manuals and internal documentation.
  4. Opens and distributes departmental mail.
  5. Maintains knowledge of TRU policies and procedures, especially those relating to academic matters (admissions, registration, graduation, convocation, etc).
  6. Generates standard communication such as, but not limited to, acknowledgement letters, admission offers, follow-up letters, registration data forms, and confirmation of enrolment.
  7. Supports large scale communications for designated office.
  8. Identifies and brings forward potential issues with application, registration and records information.
  9. Generates a variety of reports including prospect, applicant, registration and graduation reports. 
  10. Assists with designated office initiatives related to annual enrolment cycles and awareness campaigns. 
  11. Provides clerical duties for the designated office.


REPORTS TO
As designated by department

QUALIFICATIONS

EDUCATION

  • Grade 12 plus one year Certificate, , Legal Office Assistant, Medical Office Assistant, Administrative Assistant (or equivalent)


EXPERIENCE

  • Two years' related experience working in an educational, clinical or legal setting, preferably in a post-secondary institution, including one-year experience with relational data base software, Microsoft Office, and personal information management tools, , Microsoft Outlook


REQUIRED SKILLS, KNOWLEDGE OR ABILITIES

  • Demonstrated ability to perform word processing and data entry at 45 wpm
  • Alphanumeric data entry speed of 90 net keys per minute
  • Demonstrated ability to deal in a positive, courteous and tactful manner with students, faculty, staff and members of the general public in an interculturally sensitive environment
  • Demonstrated ability to communicate effectively both verbally and in writing
  • Ability to operate related equipment such as document scanners, printers, photocopiers, and fax machines
  • Ability to follow established procedures 
  • Ability to accurately enter high volumes of data in a high pressure environment
  • Ability to recognize errors, verify and correct data or bring errors forward for review 
  • Ability to work in a team environment
  • Demonstrated ability to deal with difficult customer service situations
  • Intermediate skills with Word and Excel
  • Demonstrated ability to run system generated reports
  • Demonstrated ability to work with enterprise relational databases ()


WORKING CONDITIONS

  • Sitting at desk and computer for periods of time
  • Long periods of customer service, often with individuals who are under stress and/or in distress
  • Exposure to perfumes and other scent related products on a regular basis
     
The salary for the above position is determined by the Collective Agreement with the Canadian Union of Public Employees, Local 4879, as it presently exists.

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