Service Advisor

4 weeks ago

Regina, Canada Young’s Equipment Inc. Full time

Service Advisor - Weyburn


Company Profile:

Young’s Equipment Inc., southern Saskatchewan’s largest Case IH agricultural equipment dealer is looking for a Service Advisor to join our team in Weyburn. We focus on delivering exceptional customer service to a thriving agricultural community across our nine locations. Well-established and family owned, Young’s Equipment is continouously growing.

What We Offer You:

- Enjoy a casual and fun working environment, with a great group of co-workers.
- Full benefits package, including health, dental, life, disability, critical illness, an employee and family assistance program and pension plan.
- On-going training and support.

The Role You Will Play:

- Respond to various inquiries and requests via telephone and email daily, communicating with internal employees and external business or service partners;
- Open work orders, and prioritize and schedule work for technicians;
- Manage all administrative aspects of the workorder process;
- Charge out work orders to the customer and internal in a timely, profitable manner;
- Prepare warranty workorders for Warranty Administrator when required;
- Provide backup support for payroll when required;
- Maintain regular communication with customers regarding ongoing changes, delays, or additional work needed.
 
Background Profile:

- Previous mechanical experience or mechanical aptitude would be considered an asset;
- An ideal candidate would possess mechanical experience, extensive customer service skills excellent communication skills both oral and written;
- Strong administrative and computer skills required (Outlook, Word, Excel);
- Exceptional attention to detail;
- Must be able to lift 50 pounds or less occasionally;
- Must be comfortable walking, sitting, climbing stairs, etc. while performing duties;
- Must work overtime and weekends as scheduled and requested;
- Experience in PFW/CDK business systems would be considered an asset.

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