Jr.service Advisor

**Company Profile:
Young’s Equipment Inc., Southern Saskatchewan’s largest Case IH agricultural equipment dealer is looking for a full-time Jr. Service Advisor to join our team in Regina. We focus on delivering exceptional customer service to a thriving agricultural community across our nine locations. Well-established and family owned, Young’s Equipment is continually growing.

**What We Offer You**:

- Enjoy a casual and fun working environment, with a great group of co-workers.
- Full benefits package, including health, dental, life, disability, critical illness, an employee and family assistance program and pension plan;
- On-going training and support.

**The Role You Will Play**:

- Work in a team atmosphere with other service advisors, technicians, and warranty staff;
- Opening, processing, and closing work orders;
- Adjust time on work orders and add segments as needed;
- Answer telephone for the service department; contact customers with estimated costs for repairs and make arrangements for payment of work orders;
- Troubleshooting customer issues over the phone;
- Assist in preparing technicians daily work in the shop;
- Provide backup support for payroll when required.

**Background Profile:
- High school diploma;
- Exceptional attention to detail;
- Good oral and written communication skills;
- Strong computer skills (Microsoft Excel, Word) required; knowledge of PFW/CDK business system would be considered an asset;
- High degree of mechanical aptitude, or willingness to learn;
- Knowledge of the mechanical service industry;
- This is an entry level position;
- Must work overtime and weekends as scheduled and requested.
- If you are an outgoing individual with a passion for delivering a unique and positive customer experience, we want to talk to you

July 24th, 2023