Manager

4 weeks ago

Bolton, Canada 9Round Full time
JOB DESCRIPTION (full-time) Under the direction of the owner, the manager is responsible for the overall operation, maintenance, and success of the gym. The manager is a leader in the industry, shows initiative, always leads by example, and eagerly embraces 9Round's vision to create the best member experience possible. This is a great position for a candidate looking to be a proponent for growing a dynamic small business backed by the world's largest kickboxing franchise. RESPONSIBILITIES include, but are not limited to the following: Training Ensure personal attention is being provided by trainers during every 9Round workout with high energy and with the ability to multitask, participate as necessary Ensure trainers are explaining and demonstrating exercises in a manner that provides the best workout each and every time, while motivating members to reach their personal fitness goals, participate as necessary Selling Sell memberships with a focus on total revenue brought in each month Achieve monthly sales goals established with owner Develop strategy for and manage 9Round Social Media Presence (Facebook, Instagram, and others) by creating content and videos that build brand loyalty and increase exposure to all potential demographics. Develop and execute monthly marketing plans with owner, within a monthly budget, which may include the following, or others: Trade Shows, Health Fairs, Business to Business relationships, corporate partnerships Personalized and engaging lead generation/re-generation and follow up to convert prospects into members Maintain excellent customer service with current members, follow up with them to keep them engaged with our 9Round Family, and cultivate member referrals Customer service via all forms of communication: in person, phone, email, text, social media, etc. Resolve past due memberships Cleaning Ensure the gym is kept clean and all equipment organized and in working order at all times. Ensure all Opening & Closing Procedures are completed as scheduled and outlined. Develop a scheduled cleaning program and ensure team members carry out tasks in a high quality, timely manner Order inventory and supplies as needed Operations Work closely with owner to hire, properly train, and motivate employees Drive the educational training, development, and performance review of employees in a timely manner, and help facilitate the latest knowledge in the fitness industry Conduct monthly team trainings/meetings and inform employees of all marketing promotions and new policies, and provide guidance toward achieving individual career and company goals Provide sales support and training to staff to maintain a high conversion rate Manage work schedule for all employees Mediate and resolve employee relations matters Maintain a focus on keeping expenses low, including payroll expenses, to maximize profit growth Ensure employees consistently execute the basics in punctuality, dress code compliance, friendliness and cleanliness Maintain the security and safety of the gym, members, guests, and confidential information Any and all duties required to run a successful, profitable gym that adheres to the Franchise Standards REQUIREMENTS The successful candidate must have the following experience, skills and education: Completion of 9Round Certified Trainer Program Completion of all 9Round Corporate Training Modules Training experience for personal or group fitness Sales experience with demonstrated ability to drive sales and meet established goals Proven leadership ability in an educational, fitness or professional setting Clear and articulate communication skills Efficient time management skills Current CPR/AED certification Computer literacy Physical effort required to carry out daily duties such as lifting supplies and gym equipment potentially in excess of 50lbs. Preferred : Degree in related field (ex: Exercise Science, Physiology, Kinesiology, Sports Management) Sales experience with demonstrated ability to drive sales and meet established goals Current national training certification Bachelor's degree QUALITIES FOR SUCCESS IN THIS POSITION Physically fit and committed to living a healthy lifestyle Passionate, intelligent and knowledgeable regarding the fitness industry Detail oriented, hardworking, accountable Creative, personality, high energy personality that is contagious Someone who wants to have FUN, SMILE and LAUGH at work Strong leadership ability with the understanding that there is no "I" in team Ability to work independently, as well as with a team Comfortable closing sales by building relationships and selling the value of 9Round Comfortable creating videos and content in a gym setting. Creative thinking and ability to execute a formal marketing plan Comfortable communicating with all demographics by all avenues (face to face, phone calls, text, email, social media, group settings, etc.) Develop new business and marketing opportunities while fostering the relationship with current members Must be available to be in the gym building relationships with members a set number of hours each week Professional, above all else BENEFITS 9Round Trainer Certification Program Uniform and Equipment Starter Kit Bonus opportunities Complimentary gym membership for yourself and significant other Access to 9Round Nutrition Portal Eligible for promotion to a higher-level management position NOTE: This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the gym. ​

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