Customer Service Representative

1 month ago

Smiths Falls, Canada FBC Farm and Small Business Tax Consultants Full time

Overview

Ready for Your Next Challenge?

Established in 1952 as a family business with deep roots in rural communities, FBC has grown to become one of Canada’s largest tax and financial consulting firms for small businesses. With 12 branches across the country, we support over 15,000 Canadian entrepreneurs and small business owners, including farmers, construction contractors, skilled trades, and self-employed professionals. At FBC, a membership is more than just a single tax filing—it’s a long-term partnership. We work alongside our members throughout their lives, saving them over 22 million dollars through year-round collaboration on optimal tax strategies and planning, allowing them to focus on what matters most: running their businesses and enriching their communities

POSITION OVERVIEW

As the first point of contact with our Members, the Customer Service Representative is a critical part of the FBC team. They demonstrate a positive energy and consistently provides exceptional customer service to FBC Members.

Our ideal candidate will have experience in tax preparation or bookkeeping. A solid grasp of accounting principles and tax regulations will help you better support Members with tax-related inquiries and financial record-keeping, as well as collaborate effectively with other departments.

If you appreciate growth and training opportunities, thrive on building relationships and helping others, and want to develop your career in tax and accounting, then this is the role for you.

Please note that this position will report directly in person to our Smiths Falls branch office.

KEY RESPONSIBILITIES

Our successful candidate will:

Provide exemplary customer service to FBC Members Collaborate with other team members/departments to manage and exceed Member expectations Prepare, review and file confidential documents, reports and other correspondence materials

QUALIFICATIONS

Education and Experience

2+ years of front-line customer service experience

KNOWLEDGE, SKILLS and ABILITIES  

Tax knowledge and/or bookkeeping skills would be considered an asset Excellent written and verbal communication skills with well-developed telephone skills An aptitude for learning Superior organizational skills Superior time management skills with the ability to multi-task and prioritize appropriately A working knowledge of MS Office

What We Offer / Why FBC?

At FBC, we’re committed to helping you grow into the best version of yourself—whether that’s mastering your craft or leveling up your career. With competitive pay, solid benefits, and endless opportunities for development, we’re not just focused on the here and now, but on where you’re headed. Integrity is the foundation of everything we do, so you can always count on us to have your back. We respect and value your unique contributions, because we know that when you succeed, we all succeed. We believe that every voice counts and every idea matters, as innovation keeps us building for the future. And when we clear those hurdles, we celebrate as a team—because what’s the point of growth if we can’t enjoy the journey together?

If you envision yourself thriving in this supportive and dynamic environment, we encourage you to Apply Today

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