Food and Beverage Manager
3 weeks ago
Celebrating its 20th anniversary this year, The Drake is a growing Canadian hospitality brand focused on lifestyle hotels, food + drink and special events. We’re more than a place to sleep, eat + drink; we believe culture and community matter and are committed to an exceptional hospitality experience delivered in our signature style; one that is genuine, personal, memorable and embraces the energy of discovery. We value honesty and spontaneity because that's the stuff of real connection and believe that hospitality is an act of care. The Drake Hotel (Toronto), Drake Devonshire Inn (Wellington, Prince Edward County), and Drake Motor Inn (Wellington, Prince Edward County) are each reflective of their respective neighbourhoods as inclusive hubs for unique and diverse experiences through art, culture and hospitality with great seasonal menus, a robust cocktail list, carefully curated curiosities, and genuine hospitality excellence for all.
The Food and Beverage Manager position requires a combination of skills and experience that include operational excellence in a high-volume business, as well as a proven track record for outstanding food + beverage service, a solid understanding of events and reservation systems and team leadership. The ideal candidate will bring management experience from a similar environment, as well as best practices in guest service, staff management, operations, safety and compliance.
In joining our F+B management team, you will be bringing experience in hiring, training and mentoring an exemplary front of house team. You will have a demonstrated track record in achieving set objectives in sales, labor cost management, employee retention, customer service and satisfaction, health + safety, AGCO/legal compliance and cleanliness standards. You are a genuine and natural leader, who believes in the art of hospitality and who takes great pride in the Drake and our offerings.
You will have a deep knowledge of service best practices, food and wine and will have demonstrated experience in sharing this knowledge effectively to build a consistent, service focused, efficient front of house team.
ResponsibilitiesWhile on shift, your role will include, but not be limited to:
- Understanding, adhering to and executing all Hotel as well as F+B operational policies + procedures, standards and training programs
- Liaise with Front Desk Team to identify VIP’s and exceed guests’ expectations
- Ensuring a unique and genuine guest experience by empowering staff to resolve issues, while acting as a supportive and active leader who will manage situations as they evolve
- Maintaining a strong focus on achieving and/or exceeding revenue targets, within acceptable labor cost and service standard parameters
- Cultivate strong working relationships with BOH and Hotel teams
- Monitoring and managing service, quality, health + safety and cleanliness
- Ensuring that AGCO, municipal and provincial laws are being adhered to
- Working in tandem with the host team to ensure all reservations are input correctly and honored in a timely fashion
- Making sure that the reservation book is being utilized correctly to maximize sales whilst balancing guest satisfaction and comfort
- Responsible for error-free cash operations, tip payment and processing, and accurate reporting.
- Participating in hiring, onboarding and training as required
- Actively engaging in the performance management and development process, along with the other Hotel and F+B Managers, of all hourly team
- F+B projects, results analysis and inventory management as assigned
Requirements
- 5-7 years of progressive experience in a fine or casual dining environment
- Strong preference given to candidates with a minimum ISG , WSET or comparable Level 1 wine training
- Experience in a Hotel environment is preferred
- Awareness of current culinary trends in the marketplace
- Operations management experience in a high volume establishment with significant experience with reservation systems, event and large party bookings
- Experienced trainer and mentor to large staff teams
- Demonstrated patience, tact and diplomacy while leading a diverse team of industry professionals
- Ability to multi-task, remain cool and keep up in a fast paced environment.
- Excellent interpersonal and communication experience, both verbal & written
- Excellent organizational skills, with timely delivery of all required administrative work
- Experience with Silverware, Microsoft Office and Reservation platforms, a strong asset
- Flexible to work evenings and weekends and holidays
- Smart serve certified
Benefits
We pride ourselves in providing strong leadership and development opportunities for passionate hospitality professionals who are looking to build rewarding, long-term careers. Drake offers a competitive compensation and benefits package, employee discounts, training + development support and many other unique perks as a part of joining the Drake team.
Drake Devonshire L.P. is an equal opportunity employer: We are committed and actively working towards fostering a positive, supportive, and creative environment at Drake Hotel Properties that promotes equity, inclusiveness and diversity. We welcome job applications from candidates of all backgrounds including, but not limited to, Indigenous, Black, and racialized persons; refugee, newcomer and immigrant persons; two-spirit, LGBTQ+ and gender non-binary persons, and persons with disabilities. Please advise us of any accommodations needed to ensure you can access and complete the submissions process.
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