Learning Management Systems Specialist

2 weeks ago

Burlington, Canada Cogeco Full time

Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated.

Time Type:

Regular

Job Description :

Bilingual Learning Management System (LMS) Specialist

POSITION SUMMARY

As the Learning Management System (LMS) Specialist, you will play a crucial role in the administration and maintenance of our Learning Management System as well as working cross functionally to build and author content and curriculum. This role requires strong technical skills, attention to detail, and the ability to collaborate effectively with internal stakeholders to support training and development initiatives across the organization. A strong background and passion for education, adult learning methodologies and facilitation will be required as the incumbent will be the main contributor to our new LMS training material, design and structure.

KEY RESPONSIBILITIES

Acts as primary owner and subject matter expert of the Learning Management System (LMS). Manages community areas within the LMS including functionality, appearance, tabs, and settings. Responsible for the authoring and creation of training curriculum, job aids and lessons for our internal products, services and tools Ability to translate business processes and how-to’s into manageable and digestible content Will be required to develop training plans and facilitation work back schedules that are online, in person or self-directed Serves on the internal Workday Advisory Board. Identifies and communicates opportunities for process and quality improvements, providing feedback on usage, defects, and suggested enhancements. Perform all phases of instructional design including needs analysis, research, design, developing, assessments, and evaluation methods and publish to various formats while considering Adult Learning Principles. Maintains procedures and policies to ensure the security and integrity of systems/networks. Creates and manages user structures including the creation of user groups. Assigns and governs permissions with the Learning Admin Team by department. Manages online learning center, including: course enrolment, progress tracking, and course asset library, populates course information and assigns learners. Reviews and monitors system performance. Reconciles rosters and assigns course credit for city employees. Publishes and archives online or blended learning solutions, assigns training curricula, and adds and deletes resources. Uploads training in PPT, PDF, .mov, etc. format Creates job aids for FAQs and standard LMS functions. Develops and updates standardized tools and reporting for ongoing access to learning information; generates standard and custom reports. Creates and manages the overall course structure and sets up course programs based on specifications from the instructional designer. Provides troubleshooting assistance for users regarding logging in to the LMS and accessing courses. Troubleshoots and resolves issues relating to system functionality and software systems. Serves as a point of escalation for support issues, which may include interaction with LMS vendors and other vendor support services. Works with the instructional designers to troubleshoot and resolve technical issues related to accessing the LMS and course content. Perform additional duties as assigned. Maintain and manage the LMS platform, ensuring optimal performance, reliability, and user experience. Monitor system updates, patches, and integrations to ensure the LMS remains up-to-date and fully functional. Collaborate with compliance teams to ensure training programs meet federal regulations, industry standards, and company policies.

ACADEMIC TRAINING

College Diploma in relevant discipline or combination of equivalent education and work experience required.

WORK EXPERIENCE

Minimum 5 years of related experience in the communications industry, with a strong knowledge of the telecommunications industry, and regulatory standards 5-7 years of instructional design experience in sales/ technical and process driven environments 2-3 years of experience designing and developing e-learning solutions and blended learning techniques 2-3 years of call center experience is an asset Knowledge of principles of adult learning; methods of curriculum and materials design; and instruction delivery to groups of diverse adults. Knowledge of principles and procedures of human resources management operations. Knowledge of telecom and wireless, operations, leadership, core values, and service an asset

SPECIFIC COMPETENCIES

Bilingualism (English/French) is required An excellent understanding of learning concepts and content creation Ability to navigate working in a complex project atmosphere  Ability to acquire and maintain knowledge of current technology as it applies to LMS software and systems. Ability to manage multiple projects to meet implementation target dates Ability to show judgment and initiative and to accomplish job duties Ability to work independently and with a group Ability to consistently present and communicate in a professional, poised, and respectful manner as a representative of the HR department. Ability to consistently verbalize and model core values during all course offerings. Ability to act as internal consultant by analyzing data and recommending solutions to utilize the LMS to deliver, track training and measure performance to meet organizational objectives Ability to adjust curriculum or presentation as conditions change and still meet learning objectives. Ability to identify problems, troubleshoot, evaluate, and use sound judgment to make recommendations Proven technical proficiency with LMS platforms (e.g., WorkDay, ozmo) and learning content authoring tools (e.g, Articulate, Captivate) Proven problem-solving skills and attention to detail. Ability to prioritize tasks, manage time effectively, and handle multiple projects simultaneously. Continuous learning mindset to stay current with LMS advancements and industry changes. Effective communication and interpersonal skills for collaborating with cross-functional teams. Analytical mindset for interpreting data and generating actionable insights.

At Cogeco, diversity is an essential asset to our organization’s performance. We are committed to providing equal opportunities to all qualified individuals, regardless of cultural and individual differences. We strive to build teams which reflects the diverse profiles and backgrounds of both the customers and communities we serve, firmly believing that this distinguishes Cogeco from competitors and contributes to our signature of excellence.

Location :

Burlington, ON

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