Desktop Systems Analyst

2 weeks ago

Vancouver, Canada Langara College Full time
Job Description:Langara College is looking for a candidate with proven experience in various tools required for application deployment, tools such as AVD (Azure Virtual Desktop) and Windows 11. This position provides support and technical expertise in the management of the AVD environment. This includes such tasks as software packaging, template development, troubleshooting, and AVD administration.

The Desktop Systems Analyst will provide support and technical expertise in management of desktop computers and mobile devices. This position will deal with day-to-day operations of software packaging and template development as well as administration of various tools required for application deployment. In addition to day-to-day activities, Desktop Support Analyst will help to guide the strategy for desktops and mobile devices infrastructure and participate in various projects.

Qualifications Required:

Education

  • Two-year Diploma in Computing Studies such as Applied Computer Science Technology Diploma, or Computer Information Systems Diploma.
  • ITIL Foundation Certification.
  • Four (4) years of related technical experience including two (2) years in providing software deployment and one (1) year with AD and GPO policies.
  • An equivalent combination of education and experience may be considered.
  • Strong understanding of deployment tools such as SCCM or Casper.
  • Considerable knowledge of both PC and Apple hardware and software.
  • Experience with installation, configuring, testing, troubleshooting repairs, and upgrades of various computer hardware, software, and peripherals.
  • Knowledge of a variety of network and software applications required for providing user support in an IT environment. Microsoft Certified IT Professional (current version), an asset.
  • Understand the overall infrastructure and have detailed understanding of different IT systems and managed tools.
  • Mac OS X Support Essentials certification (current version), an asset.
  • Microsoft System Center Configuration Manager Certification (current version), an asset.
  • Certified Casper Technician (current version), an asset.
  • Citrix Certified Associate (current version), an asset.


Skills & Abilities

  • Ability to communicate effectively with others, both verbally and in writing.
  • Ability to describe technical concepts to users and train users on computer-related equipment.
  • Ability to determine and provide technical support advice and corresponding client-centered services.
  • Ability to organize, to prioritize workload, and manage time to meet deadlines.
  • Ability to problem-solve, troubleshoot, diagnose, and resolve a variety of computer problems.
  • Ability to work independently and as a member of a team.
  • Ability to work with a minimum of supervision.
  • Ability to establish and maintain effective working relationships with other employees, students, and service vendors.
  • Ability to understand and keep up with constantly changing technical information.
  • Ability to provide work and support clients in difficult and stressful situations on a daily basis.
  • Ability to conduct research into a wide range of computing issues is required.
  • Ability to absorb and retain information quickly.
  • Ability to present ideas in user-friendly, business-friendly and technical language.
  • Highly self-motivated and directed.
  • Keen attention to detail.
  • Proven analytical and problem-solving abilities.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Exceptional customer service orientation.
  • Experience working in a team-oriented, collaborative environment

Working Conditions

  • Overtime may be required to meet project deadlines.
  • Ability to safely lift and carry various computer related equipment.
  • Flexibility to provide non-regular hours support by working the evening and/or weekend shift.

  • Hours & Days of Work: 8:30am - 5:00pm Monday to Friday.

    Why Join Langara? 

    At Langara College, we support the College’s vision of promoting wellness and fostering personal and professional growth for our employees. We are dedicated to embracing, honoring, and advancing diversity, equity, and inclusion, while offering a competitive and inclusive benefits package that reflects our commitment to overall health, financial security, and work-life balance. 

    We offer the following benefits: 

    • Extensive medical, dental, and vision coverage.  

    • Hybrid-work program for eligible positions 

    • Generous vacation package plus paid time off during college winter closure (1 week in December) 

    • Employer paid defined benefit pension plan 

    • Potential eligibility for educational, training, and developmental programs  

    • Access to on-site daycare subject to availability  

    • Tuition waivers for courses at Langara College, subject to space availability  

    • Tuition reimbursement for courses at other institutions 

    • Wellness classes and campus engagement events 

     

    ** Eligibility and entitlements may vary based on department, and if the position is temporary, part-time, or casual ** 

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