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Sales Mgr- Account Mgr

2 months ago

Ottawa, Canada Entrust Corporation Full time

The Company:

Entrust relies on curious, dedicated and innovative individuals whom anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust’s technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and consumers.

We Believe: Securing identities is most effective when we value all identities. We are committed to ensuring that, through diversity and inclusion, the many voices that make up our communities are heard. From unconscious bias training for managers to global affinity groups that create connections both within and across our enterprise, Entrust expects and encourages all individuals to accept and respect one another. And, of course, to be themselves.

We’re looking for a Sales Manager, Account Management

Entrust Digital Security Sales is actively seeking an experienced Sales Manager to join our sales team that will help drive continued growth and expand our relationships with existing clients. Reporting to the Director of Account Management, you will manage a team of Account Managers responsible for a segment of our Enterprise accounts. This position plays a key role in the organization by providing sales engagement and leadership for SSL, PKI, and Identity software renewals, motivating the team to attain new sales within existing accounts, and increasing market share.

Location : We are open to hiring within Canada and US in the states in the central time zone, in addition to VA, NC, GA and FL.

We offer flexibility

We offer a diverse work environment

Futureproof your career with a job in information security

How you will make an impact:

In the Sales Manager, Account Management role, you will:

Lead and mentor a high-performing account management team, responsible for a sector of our Enterprise customers, that is aligned with Entrust’s mission and values, to deliver a consultative, relationship with the client, including the C- level for mid-to-large accounts by developing a core understanding of the unique business needs of the client within their industry.

Responsible for ensuring your team drives customer retention, NRR/GRR revenue growth, and relationship growth across their portfolio of assigned enterprise customers.

Manage your team to apply the AMT framework for delivering a stellar customer renewal experience and selling expansions within Entrust’s Digital Security Portfolio, including Certificate Services SSL, PKI and Identity.

Prepares and briefs internal leadership on overall account health, pipeline projection, and areas of improvement to deliver better outcomes for customers.

Collaborate with cross-functional teams, including Sales, Marketing, Product, and Support, to ensure a seamless customer experience.

Takes ownership of customer renewal escalations and issues, analyses, decides and/or proposes course of action, and executes solution in the best interest of the customer.

Develop and implement strategies to ensure customer satisfaction and retention for the portfolio of accounts within your team.

Continuously monitor and improve processes to streamline account management operations and improve efficiency collaborating with the Director of Account Management to improve the internal processes and systems (Salesforce, Sales Ops, Order Management, finance, etc.), with a strong focus on improving efficiency and effectiveness across the team. This is to include restructuring of Salesforce components, translating changes to the team and serving as conduit into the internal groups.

Demonstrate a Customer First mindset, keeping the customers top of mind in everything you do. You put immense value on every customer relationship. You serve as the primary point of contact for escalations within your team, ensuring their needs are met and issues are resolved in a timely manner.

Qualifications:

Basic Requirements:

8 years experience in a quota-carrying role and 3 years experience leading a team Experienced so you can demonstrate that you are an experienced Account Management Leader in the Enterprise B2B SaaS space who has a proven track record of leading teams that drive revenue growth through upsell and cross-sell initiatives of existing customers

Consistent performance track record as demonstrated by attainment of annual sales metrics.

Minimum 3 years sales management experience and demonstrated team quota attainment

Bachelor’s Degree in Business or another relevant field

Experience working with SalesForce a must.

Business acumen and strong analytical skills (financial, business, operational, …)

Ability to work under pressure, manage priorities while meeting deadlines

Strong change agent with particular focus on process improvement

Ability to work cross functionally at both senior and individual contributor levels

Experience managing both local & remote team members in a complex matrix environment

Proven ability to thrive selling technical products to technical decision maker

Excellent presentation and communication skills, both verbal and written

Why Should You Apply?

Leader in the security industry

Friendly, supportive & knowledgeable teams

Opportunities for on-the-job training

You’ll help secure identities

For more information, visit .Follow us on , , , and .

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Entrust is an EEO/AA/Disabled/Veterans Employer

Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities.

Recruiter:

Xochitl Ticas Lara