Central Services Agent

4 weeks ago

Richmond, Canada Accor Full time

Company Description

Why work for Fairmont Vancouver Airport?

Steps away from the airline gates, Fairmont Vancouver Airport offers 386 beautifully appointed accomodations and is the only hotel located within Vancouver International Airport. Our guest rooms and suites are spacious with soundproofed, floor-to-ceiling windows and unobstructed views of the airport runways and North Shore Mountains. Newly renovated, Fairmont Gold rooms are located on the top floor of the hotel with access to first class service and amenities, including the exclusive Fairmont Gold Lounge.

What's in it for you?

An inclusive, empowering, and positive workplace, where we place people at the heart of everything we do The only luxury hospitality group to be awarded Great Place to Work® Canada  The opportunity to have fun at work alongside passionate hoteliers The opportunity to live, work and play across the world through our employee travel and internal transfer programs  Complimentary duty meal in our colleague dining room Complimentary hotel stay for two through our BE OUR GUEST program  Employee benefit card offering discounted room and food & beverage rates at Fairmont & Accor properties worldwide  Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and DEI Committees A comprehensive benefits package including extended medical, dental, vision, life insurance, and disability benefits A company-matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan (GRSP)  30% reimbursement for TransLink monthly pass or YVR Employee Parking pass Full hourly wage of $30.45/hr, following successful completion of probationary period
Job Description

Central Services Agent (casual)

At Fairmont Vancouver Airport, every guest interaction is an opportunity to create a lasting memory. We invite you to showcase your exceptional interpersonal skills as Central Services Agent, where the knowledgeable and personalized service you provide by telephone will make our guests feel unique and valued.

What you will be doing:

Consistently offer professional, friendly and engaging service Process all external and internal calls.  Take ownership of the caller’s request and ensure follow up according to the hotel’s standards Have a sufficient working knowledge of all departments, in particular Housekeeping, Front Office, Engineering, Reservations and In-Room Dining Maintain and monitor the “Royal Service” software system  Handle property emails Process reservation requests through email Process rooming lists as requested by the Sales & Marketing team Take In Room Dining Orders Take care of ALL member reservations and handle loyalty inquires Concierge Services – Included but not limited to – Restaurant bookings on and off property, Limousine services bookings, handling guest and hotel shipping needs and recommending activities to our guests Handle billing inquiries and discrepancies Use Open table software to make restaurant reservations. Serve as a liaison for Guests requiring information relating to all aspects of the hotel Have full knowledge of the hotel’s emergency procedures Follow department policies, procedures and service standards Follow all safety policies Other duties as assigned
Qualifications

Your experience and skills include:

Prior experience working with Opera or a related system Strong interpersonal and problem solving abilities Available to work any shift - AM, PM, Overnight Fluency in English; additional languages are a plus Must possess outstanding guest services skills and sophisticated verbal communication skills Ability to handle change as the department tasks are consistently evolving and there is a focus on continuous improvement Always willing to learn something new As a condition of your employment, you must be fully vaccinated against COVID-19 and provide appropriate proof of vaccination prior to beginning with the hotel Computer literate in Microsoft Window applications required Strong interpersonal and problem solving abilities Highly responsible & reliably Ability to work well under pressure in a fast paced environment Strong attention to detail
Additional Information

Visa Requirements:  Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:  We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo  #BELIMITLESS

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