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Treatment Coordinator
4 months ago
docbraces Oakville & Mississauga has an exciting full-time opportunity for a dynamic Sales Treatment Coordinator to join our passionate team in Oakville & Mississauga, ON . At Canadian Orthodontic Partners, we proudly support docbraces Moncton & Oakville & Mississauga and our nationwide network of community-based clinics in providing exceptional, personalized orthodontic care.
Please be aware that this is a maternity leave position for 18 months and there is a travelling requirement between the two offices (Mississauga and Oakville) which are nearby each other about a 15-minute drive.
What We Offer: Competitive Hourly Wage + Performance-Based Bonus Comprehensive Benefits Package including: Medical, Dental, Vision, and Orthodontic Coverage for employees and their families. Educational Reimbursement Program. No evenings & weekends and employees qualify for all Statutory Holidays. Real Career Growth Opportunities. Key Responsibilities: A treatment coordinator at docbraces is responsible for helping build self-esteem, one beautiful smile at a time Welcome new clients with a friendly and enthusiastic approach. Ensure they feel welcomed, accommodated, and always encounter a 5-star experience. Determine the clients dental concerns and their goals to a healthy beautiful smile Manage all client calls and inquiries with a smile: appointments, confirmations, and administrative tasks while guide educational conversations about treatment options, providing clients with the necessary support and information to ensure they feel confident about starting their orthodontic journey Present treatment options, review payment plans, answer questions and overcome objections to motivate clients to start their smile journey Manage potential cancellations and overcome objections to motivate the client to keep their appointment Responsible for optimizing the appointment schedule by ensuring the day is full, with limited gaps. Ensuring all clients leave with their next appointment booked. Tracking and maintaining daily, monthly and quarterly reporting to motivate clients to start their smile journey Requirements: Sales experience is required Customer Relationship Management is required Excellent interpersonal skills and impeccable verbal & written communication Self-motivated with the ability to work independently Strong influencing and negotiation abilities Computer proficiency and the ability to learn new programs including Microsoft Office Suite. Dental experience is considered an asset, but not required.We are an equal opportunity employer, dedicated to creating a diverse and inclusive culture. Everyone who applies will be considered, but only those selected for an interview will be contacted.
