Technical Support Representative

5 months ago

Sydney, Canada MCI, LC Full time

POSITION OVERVIEW

...

--------------

...

POSITION RESPONSIBILITIES

WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?

This position supports customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. 

In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day.

Essential Duties

Handle inbound and outbound contacts in a courteous, timely, and professional manner Ensure first call resolution through problems solving and effective call handling  Research systems to find missing information as applicable; coordinate with other departments to resolve issues when needed Accurately document and process customer claims in appropriate systems Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures Comply with requirements surrounding confidential information and personal information Escalate customer issues to the appropriate staff and managerial for resolution as needed Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes Adhere to all attendance and work schedule requirements 

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT? 

We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated. 

Qualifications

Must be 18 years of age or older High school diploma or equivalent Excellent organizational, written, and oral communication skills The ability to type swiftly and accurately (20+ words a minute) Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Basic understanding of Windows operating system Highly reliable with the ability to maintain regular attendance and punctuality The ability to evaluate, troubleshoot, and follow-up on customer issues An aptitude for conflict resolution, problem-solving, and negotiation Must be customer service oriented (empathetic, responsive, patient, and conscientious) Ability to multi-task, stay focused, and self-manage Strong team orientation and customer focus The ability to thrive in a fast-paced environment where change and ambiguity prevalent Excellent interpersonal skills and the ability to build relationships with your team and customers

Preferred (Not Required)

One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment State or Federal work experience

CONDITIONS OF EMPLOYMENT

Must be authorized to work in their country of residence (The United States or Canada) Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results Must be willing to submit to drug screening.

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.

Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV’s, trips, tickets, and even cars. In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment. Benefits options and plans vary slightly by location.

JUST A FEW OF THE BENEFITS

Medical, Dental, and Vision Coverage Options Paid Time-Off Advancement Opportunity Fun, Engaging Work Environment Casual Dress Code Cash and Prize Contests

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act (ADA) it is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, please contact Kate Murph, Vice President of Human Resources,

.

  • Technical Support Professional

    4 weeks ago

    Sydney, Nova Scotia, Canada MCI, LC Full time

    Job SummaryWe are seeking a highly motivated Technical Support Professional to join our team as a Customer Service Representative. In this role, you will be responsible for handling inbound and outbound customer interactions, resolving technical issues, and providing excellent customer service.About the RoleThis is an entry-level position that offers...

  • TECHNICAL SUPPORT REPRESENTATIVE

    7 months ago

    Sydney, Canada MCI, LC Full time

    POSITION OVERVIEW TECHNICAL SUPPORT REPRESENTATIVE SUPPORTING COMMERICAL CLIENTS As a Technical Support Representative you will handle blended inbound phone interactions with residential and business customers. You will provide troubleshoot account issues, provide general customer service and upsell customers on products and services when...

  • Sydney Technical Support Representative

    7 months ago

    Sydney, Canada Mass Markets Full time

    POSITION OVERVIEW TECHNICAL SUPPORT REPRESENTATIVE (FULL-TIME) As a technical support representative, you will handle blended inbound phone interactions with residential and business customers. You will troubleshoot account issues, provide general customer service, and up-sell customers on products and services when appropriate.  There are a...

  • TECHNICAL SUPPORT REPRESENTATIVE

    7 months ago

    Sydney, Canada Mass Markets Full time

    POSITION OVERVIEW TECHNICAL SUPPORT REPRESENTATIVE SUPPORTING COMMERICAL CLIENTS As a Technical Support Representative you will handle blended inbound phone interactions with residential and business customers. You will provide troubleshoot account issues, provide general customer service and upsell customers on products and services when...

  • Support Services Representative

    3 months ago

    Sydney, Nova Scotia, Canada beBee Professionals Full time $30,000 - $45,000

    Customer Service RepresentativeWe are seeking a skilled and dedicated Customer Service Representative to provide exceptional service to our customers at beBee Professionals in Sydney.Key Responsibilities:Respond to customer inquiries via various channels, ensuring timely and professional resolutions.Provide accurate and informative responses about products...

  • Entry-Level Technical Support Agent

    7 months ago

    Sydney, Canada Mass Markets Full time

    POSITION OVERVIEW TECHNICAL SUPPORT AGENT (FULL-TIME) As a technical support representative, you will handle blended inbound phone interactions with residential and business customers. You will troubleshoot account issues, provide general customer service, and up-sell customers on products and services when appropriate.  There are a wide...

  • Customer Service Representative

    7 months ago

    Sydney, Canada IMP Group Full time

    **The Harding commitment is to help one client at a time, delivering independence to our customers through providing innovative and custom healthcare solutions. We are just as committed to our team, with a learning culture and work environment that empowers you to continually grow and develop in your career. The meaningful work we do is life-changing for our...

  • Telephone Sales Representative

    5 months ago

    Sydney, Canada MCI, LC Full time

    POSITION OVERVIEW TELEPHONE SALES REPRESENTATIVE We are looking for onsite sales representatives to support consumer and business outbound sales programs for commercial clients. In this role, you will make outbound calls to prospects and customers, acquire new customers, upsell existing ones, and provide customer information on client products and...

  • Outbound Sales Representative

    5 months ago

    Sydney, Canada MCI, LC Full time

    POSITION OVERVIEW OUTBOUND SALES REPRESENTATIVE We are looking for outbound sales representatives to support a variety of projects while representing some of the most recognizable brands in the world. In this role, you will make outbound calls to prospective customers and upsell existing ones while providing customers information on client products...

  • Inbound Sales Representative

    5 months ago

    Sydney, Canada MCI, LC Full time

    POSITION OVERVIEW INBOUND SALES REPRESENTATIVE We are looking for inbound sales representatives to support a variety of projects while representing some of the most recognizable brands in the world. In this role, you will take inbound calls from prospective customers and upsell existing ones while providing customers information on client products...

  • CUSTOMER SERVICE REPRESENTATIVE

    7 months ago

    Sydney, Canada Mass Markets Full time

    POSITION OVERVIEW CUSTOMER SERVICE REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are looking for Customer Service Representative to support inbound customer service, help desk, technical support, and back-office processing representatives for commercial and public sector support positions. In this roles, you will handle...

  • CALL CENTER REPRESENTATIVE

    7 months ago

    Sydney, Canada Mass Markets Full time

    POSITION OVERVIEW CUSTOMER SERVICE REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are looking for Call Center Representatives to support inbound customer service, help desk, technical support, and back-office processing representatives for commercial and public sector support positions. In this roles, you will handle inbound...

  • Sales Representative

    5 months ago

    Sydney, Canada MCI, LC Full time

    POSITION OVERVIEW SALES REPRESENTATIVE We are looking for sales representatives to support various projects while representing some of the most recognizable brands in the world. In this role, you will make outbound calls to prospective customers and upsell existing ones while providing customers information on client products and services. If you...

  • Customer Service Representative

    2 months ago

    Sydney, Nova Scotia, Canada beBee Professionals Full time $25,000 - $35,000

    We are seeking a skilled Customer Service Representative to take customer orders, prepare food items, and provide excellent customer service at our food counter.Key Responsibilities:Efficiently take customer orders and prepare food items according to customer preferences.Maintain a clean and organized food counter, restock supplies, and handle cash and card...

  • CALL CENTER REPRESENTATIVE

    7 months ago

    Sydney, Canada Mass Markets Full time

    POSITION OVERVIEW CUSTOMER SERVICE REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are looking for Customer Service Representatives to support inbound customer service, help desk, and back-office processing representatives for commercial and public sector support positions. In this role, you will handle inbound inquiries,...

  • TELEPHONE SALES REPRESENTATIVE

    7 months ago

    Sydney, Canada Mass Markets Full time

    POSITION OVERVIEW CUSTOMER SERVICE REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are looking for Customer Service Representatives to support inbound customer service, help desk, and back-office processing representatives for commercial and public sector support positions. In this role, you will handle inbound inquiries,...

  • Regional Sales Representative

    3 weeks ago

    Sydney, Nova Scotia, Canada Doman Building Materials Group Ltd Full time

    We are seeking a highly motivated Regional Sales Representative to join our team at Doman Building Materials Group Ltd. Based in Dartmouth, Nova Scotia, this role offers an exciting opportunity to support customers in Northern Nova Scotia and PEI regions.About the RoleAs a key member of our sales team, you will represent all Doman's product lines and...

  • Customer Service Representative

    6 months ago

    Sydney, Canada Circle K Full time

    Store 6002080: 565 George St, Sydney, Nova Scotia B1K 1K8 **Customer Service Representative** **As a Customer Service Representative, you will enjoy**: - ** Flexible schedules**: - ** Large, stable employer**: - ** Opportunities for fast career advancement**: - ** Task variety**: - ** Weekly pay**: - ** Night shift premium**: - ** Employee...

  • Customer Service Representative

    2 months ago

    Sydney, Nova Scotia, Canada beBee Professionals Full time $30,000 - $45,000

    We are seeking a Customer Service Representative to provide exceptional service to our customers at beBee Professionals in Sydney. The ideal candidate will handle customer inquiries, provide product information, and resolve issues in a timely and professional manner.Key Responsibilities:Respond to customer inquiries via phone, email, and chat.Provide...

  • Customer Service Sales Representative

    4 weeks ago

    Sydney, Nova Scotia, Canada MCI, LC Full time

    About the RoleWe are seeking a highly motivated Customer Service Sales Representative to join our team at MCI, LC. As a key member of our customer-facing staff, you will play a critical role in delivering exceptional customer experiences and driving sales growth.Job SummaryThis is a full-time position that requires excellent communication and interpersonal...