Bilingual Receptionist/Customer Service Rep

1 week ago

Markham, Canada MyKelly Full time

Our well-established client in Markham, an insurance company, has partnered with Kelly Services to recruit for Bilingual Receptionist/Customer Service Representative to join their team on a permanent basis. If you are looking to work for a company that will exceed your expectations and values employee relationships, please consider the following position details. This is a great opportunity gain valuable experience while working for a dynamic organization.

 

Receptionist Responsibilities include but are not limited to:

  • Manage reception area and ensure tidiness - 9:00am to 5:00pm
  • Coordinate visits for general vendors and contractors
  • Support Operations back-office activities
  • Mail support and preparation
  • Participate in monthly meetings and other assigned duties.

 

CSR Responsibilities:

  • Analyze and Respond to PH for Life, Accident and Health products, make online single day record adjustments (name, address, beneficiary).
  • Process daily mail, create & mail samples and duplicates, process links/delinks, track and input daily production into I360 system.
  • Participate in monthly QWG meetings and other assigned duties.
  • Responsible for all Life, Health and Accident policy activities such as; annual statement letters, analyze policyholder's request as it relates to Data Base information, Access, CICS PROD, DBIQ,ASIQ,ACIQ,CARS,RICOH,DBSN,AISN,PACI,LSP,NBPM, MTXT, L70.
  • Process changes for Preferred Billing dates, payment history, Pac mode, along with any status changes, issue date, premium, form number, language, and non-smoker change.
  • Complete a daily production sheet and photocopy for duplicate copies.
  • Request copies from Ricoh for Life, Accident and health applications, process links/delinks and generate receipts for payments and income tax purposes.

 

REQUIREMENTS:

  • 2 years of relevant work experience preferred
  • Bilingual, English and French an asset
  • Ability to multi-task, talking with customers while completing paperwork and system changes
  • Excellent communication and Interpersonal skills
  • Outgoing and engaging conversation skills
  • Effective listening and problem solving skills
  • Professional demeanor
  • Excellent verbal communication skills are necessary.
  • Must be detail oriented, analytical and possess excellent Customer Relations skills.
  • Self-motivated to work independently while working collaboratively and effectively within a team environment.

 

PERKS:

  • Work onsite Monday to Friday, 9am - 5:00pm
  • Salary ranges from $45k - $50k
  • Work for a dynamic organization who continues to grow, and cares about their employees

 

 

Why Kelly®?

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance and opportunities needed to take your career where you may have never imagined.

 

About Kelly®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best and our employment opportunities span a wide variety of workstyles, skill levels and industries around the world.

 

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

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