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Customer Care Professional
3 months ago
Description
Hourly rate of 15.55 (CAD) CUSTOMER CARE PROFESSIONAL Experiences that create growth. Growth that creates experiences. The 360insights Customer Care Representative, provides email and telephone support and manages hundreds of daily interactions delivered at the highest level of customer service. 360insights is innovating and leading in the channel incentives and insights industry and you will be providing excellent customer service to our client’s end customers. Our company is built on a solid foundation based on the following principles:Unbelievable experience for our clients Unbelievable place to work for our team Make a difference in the world You thrive in fast paced, customer focused environments, with an ability to multitask in many different software applications at once. You have excellent communication and writing skills. And most importantly, you provide an unbelievable customer service experience for our clients and customers because you love helping people.These qualities together with the ability to learn our platforms and our industry has led to many Customer Care Representatives progressing into other positions in our team over time.
What will you be doing? Provide world-class customer service for our clients through: Inbound phone calls Email support boxes and portals Live chat Learn and navigate the 360insights solution in order to provide answers to customer inquiries Consistently work towards enhancing the customer’s experience and reducing the need for customers to contact us by: Capturing classification data on each interaction Providing regular anecdotal and data-based feedback through the team Identifying issues early and offering suggestions for solution Identifying common issues or feedback occurring across multiple clients to drive best practices across the enterprise Stay abreast of client product, service and policy changes Feedback from the Quality Assurance team through the 360 REACH program Support continuity of Client Care service between the hours of:08:30-21:00 ET - Monday to Friday09:00-17:30 ET - Saturday What sets us apart from other employers? We offer full-time permanent positions with a comprehensive total rewards package which include a company bonus, stock options and healthcare and other benefits from day 1 360insights has also been ranked a Best Workplace for 10 consecutive years by Great Place to Work Canada. We provide training to set you up for success in your role and ongoing opportunities for training in order to progress into other roles within 360insights over time.
What will make you a success? Proven excellent communication skills – written and verbal. A customer first mentality and previous experience of providing great customer service Tech-savvy with a good working knowledge of Microsoft Office products (Excel and Word) Proven organizational and follow-up skills (including prioritization) Ability to key at least 30-35 words per minute Sense of fun Confidence in your knowledge to resolve situations involving conflict, stress, and/or reassure frustrated callers
