Customer Care Associate

7 months ago


Vancouver, Canada Moe's Home Collection Full time

**ABOUT US**:
Design made simple for the modern home. Our passion lies in furniture and design, and it is the fuel that drives our business. We are a family-run company and aim to maintain this as we continue to rapidly grow. We’re entrepreneurial. We challenge the status quo, aren’t afraid to try new ideas, and we leverage our agile structure to make smart decisions and find new opportunities.

We’re a people-first company and what we do wouldn’t be possible without our customers. For this reason, we like to say that our collections are always customer curated. Join our flexible work culture and team of creative and passionate individuals.

The mission of our Customer Care department is to provide exceptional service and support to our customers by delivering a responsive, seamless experience from start to finish.
Reporting directly to the Customer Care Supervisor, the Customer Care Associate, Wholesale will bring excellent organizational skills to manage orders from receipt to shipment, including order entry, scheduling, order verification, issues resolution, and data management.

**DUTIES & RESPONSIBILITIES**:

- Build and maintain rapport with key customers
- Manage all customer inquiries; ensuring customer expectations are met and exceeded
- Accurate entry of orders, returns, and other data into our ERP system, within defined quality standards and departmental KPI’s
- Schedule orders according to current manufacturing capacity
- Communicate order changes and status in a timely and professional manner
- Act as a customer liaison with the appropriate internal departments (i.e. Sales)
- Maintain Customer Records in our ERP system
- Meet and maintain department/team reporting metrics
- Provide backup to other customer service staff in the department

**SKILLS & QUALIFICATIONS**:

- 1+ year of customer service or order management experience in a high-volume environment
- Intermediate to advanced computer skills including Microsoft Office, navigating the web, and ability to type 50+ wpm
- High School diploma required
- Professional written and verbal proficiency in English
- Excellent telephone etiquette and ability to de-escalate customer concerns

**WHAT WE OFFER**:

- Competitive salary plus bonus.
- Comprehensive benefits plan (health, dental, vision) with enhanced coverage for mental health resources.
- Three weeks of vacation in your first year.
- Hybrid environment with the opportunity to work remotely for two weeks per year.
- Casual, dog-friendly, and open office with views of downtown Vancouver and the North Shore mountains.
- Stocked kitchen with snacks, fresh fruit, coffee, and tea.
- Ergonomic workstations with sit-stand desks.
- Free electric vehicle charging at our head office.
- Generous product discounts for yourself, friends, and family.
- Professional development opportunities.
- Office gym and free weekly spin classes at Ride Cycle Club (locations in Vancouver, Calgary, and Toronto).

The salary range for this role is currently budgeted at 40,000 - 45,000 annually.

**Job Types**: Full-time, Permanent

Pay: $40,000.00-$45,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- On-site gym
- On-site parking
- Paid time off
- Store discount

Schedule:

- 8 hour shift

Application question(s):

- What are your salary expectations?

**Experience**:

- Customer service: 1 year (preferred)

Work Location: Hybrid remote in Vancouver, BC



  • Vancouver, Canada Best Buy Full time

    On-site Posting Customer Care Associate Do you have a passion for building meaningful relationships? As a customer care associate, you will collaborate with the customer care team on solutions to make amazing happen. You’ll aid our customers and resolve any outstanding issues. The customer care associate contract role is based out of our Vancouver, BC...


  • Vancouver, Canada Pedalheads Bike Camps Inc. Full time

    **Customer Care Associate** **Who we **are** - We are a fast-growing leader in children’s programming who offer high-quality bike and swim lessons across North America. **Our mission** - We inspire kids to believe in themselves. **Why **you’ll** love working at **Pedalheads** **Growth** - Pedalheads has 170+ locations in 40+ cities with 2000+ amazing...


  • Vancouver, Canada Sundays Full time

    Founded in 2019 by four design and retail experts, Sundays is an online-first furniture company offering a thoughtfully designed, curated collection that’s made for real life. We’re a young company with big plans so we’re looking for talented and driven individuals to grow with us! The mission of the Customer Care team is to provide exceptional...


  • Vancouver, Canada Sundays Company Full time

    Founded in 2019 by four design and retail experts, Sundays is an online-first furniture company offering a thoughtfully designed, curated collection that’s made for real life. We’re a young company with big plans so we’re looking for talented and driven individuals to grow with us! The mission of the Customer Care team is to provide exceptional...


  • Vancouver, Canada Sundays Company Full time

    Founded in 2019 by four design and retail experts, Sundays is an online-first furniture company offering a thoughtfully designed, curated collection that’s made for real life. We’re a young company with big plans so we’re looking for talented and driven individuals to grow with us! The mission of the Customer Care team is to provide exceptional...


  • Vancouver, Canada Sundays Company Full time

    Founded in 2019 by four design and retail experts, Sundays is an online-first furniture company offering a thoughtfully designed, curated collection that’s made for real life. We’re a young company with big plans so we’re looking for talented and driven individuals to grow with us! The mission of the Customer Care team is to provide exceptional...


  • Vancouver, Canada Moe's Home Collection Full time

    **ABOUT US**: Design made simple for the modern home. Our passion lies in furniture and design, and it is the fuel that drives our business. We are a family-run company and aim to maintain this as we continue to rapidly grow. We’re entrepreneurial. We challenge the status quo, aren’t afraid to try new ideas, and we leverage our agile structure to make...


  • North Vancouver, Canada Canlan Sports Full time

    Canlan Sports is the largest private sector owner and operator of recreational sports complexes in North America. The company's success in the recreation-entertainment & hospitality industry is attributed to a combination of innovative programming, service delivery leadership and world-class sports complexes. We understand our customers’ need for service...


  • Vancouver, Canada The Care Group Full time

    **Are you a dedicated and compassionate nurse with a passion for enhancing resident care?** We are seeking an experienced and dynamic **Associate Director of Care (ADOC)**to join our compassionate Casa Mia team in Vancouver. As an ADOC, you will lead by example, coordinating and supervising direct resident care activities to ensure that our residents...


  • Vancouver, Canada Pedalheads Bike Camps Inc. Full time

    Job Posting: Customer Care Associate - Swim Vancouver **Who We Are** Pedalheads is a fast-growing leader in children's programming, offering high-quality bike, trail, and swim lessons across North America. Our mission is simple: we inspire kids to believe in themselves. **Why You’ll Love Working at Pedalheads** **Growth** With over 250 locations in...


  • Vancouver, Canada Sundays Full time

    **OVERVIEW**: Founded in 2019 by four design and retail experts, Sundays is an online-first furniture company offering a thoughtfully designed, curated collection that’s made for real life. We’re a young company with big plans so we’re looking for talented and driven individuals to grow with us! The mission of the Customer Care team is to provide...


  • Vancouver, Canada Sundays Company Full time

    **OVERVIEW**: Founded in 2019 by four design and retail experts, Sundays is an online-first furniture company offering a thoughtfully designed, curated collection that’s made for real life. We’re a young company with big plans so we’re looking for talented and driven individuals to grow with us! The mission of the Customer Care team is to provide...

  • Sales Associate

    2 months ago


    Vancouver, Canada Mölnlycke Health Care Full time

    **Make your next step a big one! We’re hiring an entry-level sales associate in British Columbia!** In the Sales Associate role, you will be responsible for maintaining customer relationships, and educating customers on product features, benefits/differentiation, and utilization. You will represent the Molnlycke Healthcare in sales calls and assist your...


  • North Vancouver, Canada Canlan Sports Full time

    Canlan Sports is the largest private sector owner and operator of recreational sports complexes in North America. The company's success in the recreation-entertainment & hospitality industry is attributed to a combination of innovative programming, service delivery leadership and world-class sports complexes. We understand our customers’ need for service...


  • Vancouver, Canada Value Village Full time

    **Job Title: Customer Service Associate** **Pay: 16.75$-17.50$** **Who we are**: - Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia. _ **Summary & Positions**: At Savers / Value Village our Customer Service Associates create an...


  • Vancouver, Canada Aries Security Ltd Full time

    **Job Summary**: As a Cashier/Customer Service Associate at our security guard company, you will play a critical role in managing customer transactions, providing excellent service, and ensuring smooth operations at the front desk. **Responsibilities**: Greet customers and clients with a friendly and professional demeanor. Address inquiries about services,...


  • Vancouver, Canada St. Regis Fine Wines & Spirits Full time

    The St. Regis Fine Wines & Spirits, Vancouver's go-to spot for the best selection of wine, beer and spirits. We're currently searching for friendly, outgoing, engaging and detail oriented Customer Service/Sales Associates for full time positions. Someone who is reliable and enjoys a fast-paced environment. No experience needed, training will be provided...


  • Vancouver, Canada St. Regis Fine Wines & Spirits Full time

    The St. Regis Fine Wines & Spirits, Vancouver's go-to spot for the best selection of wine, beer and spirits. We're currently searching for friendly, outgoing, engaging and detail oriented Customer Service/Sales Associates for full time positions. Someone who is reliable and enjoys a fast-paced environment. No experience needed, training will be provided...


  • Vancouver, Canada Savers Full time

    Description Position at Value Village Job Title: Customer Service Associate Pay: 16.75$-17.50$ Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second...

  • Order Fulfillment

    4 weeks ago


    Vancouver, Canada Revol Cares Full time

    **Job Summary** **Duties** - Process incoming orders and ensure timely fulfillment. - Utilize data entry skills to maintain accurate records of inventory and order details. - Prepare shipper bags/boxes, pick products, and prepare shipping paperwork for orders. - Analyze customer needs and provide solutions, including upselling when appropriate. -...