Executive Vice President, Customer Experience

3 weeks ago

Toronto, Canada Ipsos Full time

What you can expect to be doing:

Talent & Team Management 

Personify the One Ipsos model to work in close collaboration with the other Business Lines, Operations, and Support Teams to maximize our overall North America and Global company success

Role model our leadership behaviors and Ipsos Values (Integrity, Curiosity, Collaboration, Entrepreneurial Spirit, Client First), to develop our next generation of leaders through continuous coaching and development to ensure continuity in succession plans for critical roles

Build a continuous pipeline of A-players as potential candidates for the most critical roles to strengthen our critical talent capabilities for our future

Communicate and engage with employees at all levels to inspire and create confidence

Partner with HR on leading organizational change and activating employee engagement strategies

Client 

Create account growth strategies for key clients that will drive revenue year over year via repeat business. Prioritize client relationship efforts with the greatest ROI, strengthening ties with influencers/decision makers within client organizations

Design and deliver scalable sales enablement programs (including Syndicated) to effectively position our customer and employee experience capabilities with clients and prospects. 

Oversee and review major proposals for new research projects and programs, ensuring they are thoughtfully designed, competitively priced, and effectively pitched to clients for high win rates

Plan and effectively execute a programmatic approach to grow our business within underpenetrated accounts and overall sectors

Collaborate with other service lines and the Client organization, to position our offering in an integrated and coordinated way and to address C-Level clients’ end-to-end business problems, in a differentiated way vs. our competitors.

Develop strong relationships with not only our clients, but our external technology partners to deliver optimized CX and EX solutions to our combined clients to drive action and change within organizations. A strong working knowledge of various technology platforms is strongly recommended. 

Offer & Delivery 

Develop innovative solutions in collaboration with leading edge clients, partners and global services line teams to create future-proofed, highly differentiated offerings and scalable capabilities. 

Identify opportunities to remove complexity, drive efficiency, and increase profitability to fund innovation for accelerated growth. 

Provide thought leadership, partner with our marketing team on representing Ipsos at conferences, networking events and in the media)

This might be the job for you if you have:

Minimum 10 years’ experience including: Client relationship management Business management People management Success in a general management role of similar size and scope Strong team leadership skills with experience in mentoring and developing leaders and their teams. A strong CEX expertise and understanding and knowledge of the offerings of our CEX technology partners. Deep experience and understanding of strategic market research (qual and quant), including Syndicated; a plus if you have experience in a range of industries, clients and programs.  Experience in financial management, financial reporting, and forecasting Business development, pricing, RFP, and pitch review skills Exceptional client service focus with the ability to confidently act as a trusted advisor/partner with executives and client contacts Ability to innovate and implement creative business solutions for growth and development Ability to think strategically in terms of clients’ business, as well as opportunities for Ipsos to grow its business Highly motivated, self-directed and possess a driven personality capable of working within tight deadlines Excellent interpersonal skills and a collaborative management style Superior organizational skills, including ability to manage and delegate work effectively Ability to prioritize based on scale of impact Excellent written and verbal communication skills

If you don’t meet 100% of the requirements, we encourage all who feel they might be a fit for the opportunity to apply. We may consider a variety of backgrounds for a particular role and are also committed to considering candidates for available positions throughout our organization, not just the one you’re applying to 

What’s in it for you:  

At Ipsos you’ll experience opportunities for Career Development, an exceptional benefits package (including generous PTO, healthcare plans, wellness benefits), a flexible workplace policy, and a strong collaborative culture. 

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