Restaurant Supervisor- Manning

Reporting to the General Manager, The Restaurant Supervisor is responsible for overseeing the Restaurant operations. The duties include ordering inventory, inventory controls budgeting, and cash handling, provide direct guest, staff and management interface with regards to the Restaurant operations. The Supervisor is responsible to work directly with the Associates using a hands-on approach of management. The Supervisor is required to maintain a flexible schedule and be available to work shift work including evenings, weekends and holidays and provide leadership in service and innovation while providing a working environment that fosters career growth and development for our team members.

Responsibilities and Essential Duties, including but not limited to:

• Using a "hands-on" approach, supervises Associates in their duties .
• Trains and coaches the associates on all service standards and ensures 100% compliance
• Actively promotes an environment conducive to high quality customer service and employee relations by being a positive leadership example.
• Responsible for scheduling, payroll, disciplinary actions, training and mentoring for staff
• Coaches and trains the associates on the hotel standards/key deliverables and approved methods of service and cleanliness.
• Ensures customer concerns are addressed in a timely and professional manner
• Access and input information into POS.
• Responsible for the smooth day to day operations of the restaurant.
• Conducts pre-shift meetings with associates and assigns break times throughout the shift.
• Ensures cleanliness of all outlet areas and holds associates accountable to the assigned daily task lists. Signs off daily lists upon completion.
• Communicates buffet menu, specials, promotions, etc. to associates.
• Interacts daily with guests during the peak periods to ensure their satisfaction within the outlet.
• Deals with customer concerns and listens to their feedback to improve service.
• Advises kitchen of food quality/presentation concerns.
• Avoids overtime when possible by effective shift management.
• Encourages up-selling of all products through coaching and sets up daily up-sell targets
• Executes promotions and up-selling strategies with Restaurant team.
• Conducts inventories for liquor & supplies; maintains optimum stock levels to meet demands.
• Ensures all associates comply with the hotel uniform and grooming standards.
• Provides feedback Manager on associate performance and makes recommendations for progressive discipline as required, to ensure associate concerns are dealt with in a timely and immediate fashion.
• Document any discrepancies or violations of Nova Standards and Policies
• Understands and follows the Health & Safety policies and security requirements.
• Ensure maintenance of safety and sanitation standards and policies.
• Assist with ongoing promotions and events
• Assists with training new team members by clearly outlining expectations & effective training with our Nova Standards.
• Ensures regular training is conducted with associates for new promotions, menus, etc.
• Interviews for new team members.
• Ensures all team members are trained on fire safety plan and the procedures within.
• Assists in the execution of sales and marketing initiatives.

Education and Salary:

• Must be able to legally work in Canada
• Must speak fluent English
• Valid SafeServe Certification
• Previous Food & Beverage serving experience needed
• Supervisory experience an asset
• No formal education required

Job Specifications and Skills:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Interpersonal Skills: High energy, positive and friendly.  Focuses on solving conflict, maintains confidentiality; Actively listens to others without interrupting or distractions; Maintains a positive attitude even in negative situations; Remains open to others' ideas and tries new things. Versatile, able to work under stressful situations.  Must be able to work well under pressure. Takes pride in a job well done.

Teamwork:  Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.  Able to work in a diverse work environment.

Quality Management: Looks for ways to improve and promote quality; Demonstrates accuracy, consistency and thoroughness.  Must have attention to detail.

Cost Consciousness:  Conserves organizational resources. Follows cash handling policies to verify funds and maintain accurate and ethical reporting of company finances.

Ethics: Treats people with respect; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Organizational Support: Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.

Planning/Organizing: Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.

Professionalism: Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Safety and Security: Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.

Attendance/Punctuality: Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

Dependability: Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; to required hours of work when necessary to reach goals.  Flexible to work a variety of shifts.

Initiative: Takes independent actions and calculated risks; Asks for and offers help when needed.

Innovation: Generates suggestions for improving work.

Language and Communication Skills: Ability to read, write, and comprehend simple instructions, short correspondence, and memos in English. Ability to present information in one-on-one and small group situations to other employees of the organization.  Ability to respond to common inquires or complaints from guests.  Strong telephone abilities.

PHYSICAL DEMANDS:

Lifting - Under 20lbs 50% of work time,

Carrying - Under 20lbs 50% of work time,

Pulling – Under 20lbs 10% of work time, constant walking, bending, standing, reaching, and kneeling.

Nova Perks:

In addition to competitive wages we offer:

• Meal program
• Staff rates at any of our locations throughout NWT, Saskatchewan and Alberta.
• Friends & Family Rates at any of our locations 
• Extended Health Benefits for full time employees 
• Employee Discounts at the F&B Outlets 

About us

• Nova Hotels is a Canadian, family owned and operated hotel chain and management company based in Western Canada. Nova has 15 full and limited-service hotels across Alberta, Saskatchewan and the Northwest Territories. Nova Hotels strives to provide you the utmost in comfort and service at a great price. No matter if you are an employee of Nova Hotels or a valued guest, we want you to feel like you are a part of our family. 

• We thank all applicants for their interest in Nova Hotels, however, only those considered for an interview will be contacted.