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Funeral Director

4 months ago

Edmonton, Canada SCI Full time

Our associates celebrate lives. We celebrate our associates.

Consider the possibilities of joining a Great Place to Work

Provides customer service in all areas of funeral arrangements, cremation ceremonies and interment to assist families following the loss of a loved one. Implements choices made by the families or legal representative regarding the funeral, final disposition of the body and memorialization of the individual. Interacts with the family to fulfill death care needs.

JOB RESPONSIBILITIES

Arrangements Conference

May perform removals or transfers adhering to company standards and processes. Cares for deceased in a respectful manner. Updates removal status in proprietary software.

Greets next of kin and escorts to meeting space. Initiates and facilitates Arrangements Conference while assessing needs and summarizing desired outcomes. Discusses available life insurance and available benefits, such as Veteran. Promotes funeral, cemetery, and crematory services and merchandise such as catering, flowers, music, and Ever Lasting Memory products.

Transitions Arrangement Conference to Funeral Services Counselor/Advisor to present cemetery property and merchandise options, pricing, and contract completion. In absence of an FSA/FSC, may perform FSA/FSC responsibilities.

Responsible for reviewing and authorizing merchandise and service contract revisions.

Directing Services

Confirms authorization to proceed with service Arrangements. Presides as Master of Ceremonies (MC) for visitation, funeral, or graveside services in a professional, organized, and caring manner consistent with Company standards. Shall be present for graveside services included in the purchase agreement. Shall be present when the casket containing a human body is placed in a grave, crypt, or burial vault and verifies that any personal belongings are removed from the deceased prior to burial per the Arrangements.

Visually inspects deceased, adjusts casket dressing, deceased attire or makeup, or communicates concerns to preparation staff. Visually inspects Services Arrangements (visitation, funeral, or graveside) against contractual arrangements and the next of kin expectations; initiates corrective action as appropriate; may provide instruction or guidance to services team members.

Interacts with the family to fulfill the death care requests. While interacting with family and guests, obtains leads for pre-need services.

Event Planning

Perform a variety of event planning responsibilities including but not limited to resource planning and ordering of music, flowers, or catering to fulfill Arrangement requests. Produces MeM products that may include scanning photos, ordering of memorabilia or stationary, creating electronic presentations, writing obituaries, and creating on-line memorials. Prior to event, prepares event room including but not limited to set-up chairs, tables, flowers, guest books, and appropriate décor. Post event cleans chairs, tables, floors, proper storage of items, identifies property in need of repair, and courier/deliver family memorabilia to home.

May perform a variety of attendant duties including but not limited to parking lot attendant, driver, usher, pallbearer, or courier.

May attend community or charity events to represent and promote the location or market.

General

Takes the initiative to discuss assignments, expectations, priorities and deadlines as well as seek guidance and coaching from manager. Notifies manager when workload is light and volunteers for additional work. Adjusts effectively to work within new work structures, processes, requirements or cultures. Additional responsibilities as requested or assigned.

Minimum requirements

Education & Licenses

Graduated from an accredited school or college of mortuary science

Current Funeral Director license as required by provincial regulations

Valid driver’s license with an acceptable driving record required to operate company owned vehicles

Experience

Industry experience is preferred

Knowledge, Skills & Abilities

Process and results oriented, motivated to keep projects moving ahead by removing obstacles and exploring alternatives

Must have a positive attitude, a drive to continually advance your understanding of the industry and business, and is highly self-motivated

Ability to build professional and trusting business relations

Professional written and verbal communication skills

Public speaking skills with the ability to influence and gain consensus

Proficient using databases in automated processes

Proficient MS Office skills

Work conditions

Environment - Work is both indoors and outdoors during all seasons and weather

Attire - professional business attire required when in contact with families

Postures – Frequent continuous period of time sitting or standing up to 6 hours per day; frequently climbing stairs to access buildings

Physical Demands – Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage

Ability to push and pull up to 150 pounds on flat and inclined flooring or ramps

Hours: Flexibility of availability may be necessary as services may occur outside of normal business hours and working nights and weekends is frequently necessary.

Postal Code: T5L 4X1

Category (Portal Searching): Operations

Job Location: CA-AB - Edmonton

Job Profile ID: K00211

Time Type: Full time

Location Name: Memories Funeral Home