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Hardware Supervisor

4 months ago


Yorkton, Canada Federated Co-operatives Limited Full time

What you’ll do:

You will be responsible for delivering legendary service to make all guests of our Co-op feel “at home here” through:

Supervising and delegating employee’s workflow and duties while ensuring all staff are following safety standards as well as Legacy Co-op's policies and procedures. Completing reviews on Team Members - plan, monitor and review Team Member performance as it relates to the Performance Management process. Onboarding and training new staff along with providing ongoing and frequent communication and coaching. Demonstrating leadership in the operation of customer service, upselling, cross – promoting by being knowledgeable and up to date about merchandise. Assisting with candidate interviews and resolving escalated customer complaints as needed. Managing efficiently general Agro centre duties as required - stocking, receiving, ordering, opening, closing, operate POS system, displaying merchandise, inventory management and file maintenance.  Performing merchandise claims efficiently for returned, damaged or product warranty issues. 

Why it matters:

Our team provides a range of products and services to support our member-owners. Through the work that we do, we help to build, fuel, feed and grow Western Canadian communities together.

Who you are:

You have a passion for customer service and are interested in a career and have:

Grade 12 certificate Valid Class 5 Driver’s licence and maintain it throughout the employment Must have Retail experience in the areas of customer service and merchandising  Knowledge of Agro/Hardware operations and willing to expand their knowledge in this area would be an asset 1-year supervisory experience would be an asset WHMIS, TDG, OHC 1 & 2, Supervision & Safety, Power Mobile Equipment Training, Propane, Pesticide Dispenser Licence or willing to take Must have excellent communication, collaborating/building relationships and customer service skills Can work with minimum supervision in the general day -to- day duties and discuss and builds consensus with the Manager on complex situations in the centre Willing and able to work all shifts scheduled including days, evenings, holidays and weekends Maintain good physical condition, physically able to do heavy lifting of 50 lbs, climb ladders and kneel Able to maintain confidentiality and deal with people sensitively, tactfully, diplomatically, and professionally at all times Effective attention to detail and a high degree of accuracy  You’re honest and trustworthy, are results-oriented and strive to be the best in what you do

* Safety sensitive positions require pre-employment drug and alcohol testing.

External applications must be submitted through Legacy Co-op’s online job board  .

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