Fairmont Gold Supervisor

5 months ago

Edmonton, Canada Accor Full time

Company Description

Your team and working environment:

Edmonton's "Chateau on the River" For more than 100 years, Fairmont Hotel Macdonald has effortlessly delivered timeless luxury in the heart of downtown Edmonton. Nestled upon the North Saskatchewan River Valley, the hotel's charm and ever-evolving elegance has earned it the spotlight as one of the City's most sought after locations. A storied past, an unparalleled present, and a future to be reckoned with, Fairmont Hotel Macdonald has set the stage for luxury in the heart of the city. Edmonton's only four-diamond "Chateau on the River" offers unparalleled views of North America's largest expanse of urban parkland. Boasting dignified style and timeless grace, each of our 198 classically designed guestrooms, including specialty suites, are tastefully adorned with the finest amenities. In 2016, we forever changed the game in luxury was we unveiled a completely re-designed Fairmont Gold and Lounge. Delivering personalized and discreet service, this hotel within a hotel offers an unrivalled experience unlike any other the city has seen, and likely ever will. From seasonally inspired menus to dining experiences that will satisfy any craving, see what our chefs are preparing in our confederation lounge and our award winning restaurant, The Harvest Room.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Do what you love, care for the world, dare to challenge the status quo  #BELIMITLESS


Job Description

Fairmont Gold Supervisor (Full Time)

At Fairmont Macdonald, unparalleled service and luxury await guests of Fairmont Gold, our exclusive “hotel within a hotel” experience. By fostering an engaged team of service professionals as Assistant Manager, Fairmont Gold, you will bring our exceptional “Fairmont Gold standards” to life in our Fairmont Gold Lounge and beautifully renovated rooms. 

What you will be doing: 

Reporting to the Front Office Manager, your essential job functions include, but are not limited to: 

Demonstrate a commitment to provide warm, anticipated service to exceed the needs and expectations of our discerning guests by providing a personalized curated guest experience. 

Must be able to perform all front desk duties including but not limited to accurately post all charges, assist with check in/out procedures, auditing and reporting. 

Responsible for the set up and break down of all food and beverage presentations in the lounge (breakfast, coffee/tea service, bar service and canapés). Have knowledge of all menu items, garnishes, contents and preparation methods. Assist guests regarding food and beverage menu items

Provide exceptional concierge information to our guests about local and area attractions, restaurants, theatres, special events, tickets, and other available services 

Ensure the arrival and departure experience of all guests is seamless through coordination of our market mix and VIP's and by reviewing all Fairmont Gold reservations ensuring accuracy, and that all standards are met.

Ensure all guest issues are tracked and followed up on to ensure service recovery 

Other duties as assigned 

Please note, the successful candidate must be available for shift work including weekends, mornings, and evenings. 

Physical Aspects of Position (include but are not limited to): 

Constant standing and walking throughout shift. 

Frequent lifting and carrying up to 30 lbs. 

Occasional kneeling, pushing, pulling, lifting. 


Qualifications

Your experience and skills include:

Minimum 1 years previous Front Desk supervisory experience in a Large Hotel preferred 

Ability to work well under pressure in a fast paced environment 

Excellent knowledge of Micros-Opera PROPERTY Manager, word and excel 

Previous working experience in Royal Service and or dealing with guest recovery with excellent recovery 

Graduate of Hotel Management or Hospitality program an asset 

Highly organized, innovative and results-orientated with the ability to be flexible and work well under pressure in a fast paced, changing environment 

Excellent written and verbal skills with a high attention to detail required 

Solutions-orientated, strong interpersonal skills and problem solving techniques 

Ability to work cohesively as part of a team and focus attention on guest needs, remaining calm and courteous at all times 

Constant sitting, standing and walking throughout shift 

On occasion must be physically able to lift guest luggage and assist to guest room 

Candidates must be legal to serve alcohol in Alberta (18 years of age) and must possess ProServe certification 

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining work authorization documents. 


Additional Information

What is in it for you: 

Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year),for full time permanent status employees 

Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees 

Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide 

Comprehensive wellness platform (LifeWorks) for employee mental health and wellbeing support

Learning programs through our Academies designed to sharpen your skills 

Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 

Career development opportunities with national and international promotion opportunities. The sky is your limit 

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