Dining Room Supervisor

6 months ago

Edmonton, Canada Touchmark Full time

ETHIC - Excellence, Teamwork, Hospitality, Integrity, and Compassion - steadfastly characterizes our mission to continually enrich the daily lives of residents. We practice these principles with every task and interaction, from personal caregiver assistance to mowing the grass. At Touchmark, we say:
I AM AN ALLY - I AM A FRIEND - I AM A GIVER

If you are looking for an opportunity to use your dining and hospitality experience to enrich other people’s lives - while enjoying a corporate benefits package, a position that allows you to get home every evening at a decent hour, and advancement opportunities - we would love to meet you
As the Dining Room Supervisor, you will work closely with the Dining Services Manager to ensure each resident and guest preferences and needs are being met. You will have the chance each day to positively impact lives by ensuring that every Touchmark resident and guest has an exceptional dining experience, every time. You will hire, lead, mentor, and develop our team of dining room staff, teaching them proper dining room etiquette, meal handling procedures, and customer service skills so that every experience in our dining room meets and exceeds the Touchmark Gold Standard. You will also be responsible for scheduling and budget oversite.
- Have a commitment to Touchmark's values (hospitality, compassion, excellence, teamwork, and integrity), as well as a desire to model these values and to encourage others to be allies, friends, and givers.
- Demonstrate success in managing and motivating a team of employees
- Ability to work and make decisions in high pressure situations
- Experience with training and scheduling team members
- Possess the knowledge and ability to follow State and Federal regulations to meet all requirements and resident's rights
- Possess or willing to get an Alberta Government approved Food Safety Certificate and a Liquor staff training certificate.
- Be willing to work weekends, evenings, holidays and special events
- Be willing to obtain CPR/First Aid certification

**Responsibilities**:

- Create wait staff scheduling and assist in front and back of house scheduling and reports as needed
- Work collaboratively with Dining Room Manager & Executive Chef to enhance the dining experience and improve the company's profitability
- Help maintain appropriate payroll budgeting and scheduling of servers
- Assist in managing kitchen and dining staff to achieve customer service and financial goals of dining department
- Help create a positive work environment in order to maintain low staff turnover
- Assist in coordinating front and back of house staff to create a seamless flow
- Be responsible for training and development of new wait staff
- Provide appropriate coaching to employees so they can perform job duties effectively

**Benefits**:
Touchmark is dedicated to providing the best for our residents, and it all begins with providing the best for our employees. That’s why we offer a competitive compensation and benefits package to our team members who work 30+ hours per week which includes:

- Paid time off (including holidays)
- Health, dental, and vision insurance plans for employees and eligible dependents
- Education assistance
- Bonus and retirement plans
- Health care, dependent care, and commuter Flexible Spending Accounts
- On-Demand Pay allows you to access pay as you earn it
- Employee Assistance Program
- Supplemental insurance options

We are looking to hire individuals whose values align with ours and who believe in doing everything they can to lead by example in safety, compassion, and empathy. If that sounds like you, we encourage you to apply.

We’re growing. Are you?

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