Production Support

2 months ago

Kelowna, Canada KF Aerospace Full time

We’re all about  the craft. 

KF Aerospace is proud to deliver innovative aircraft services for corporate, commercial, and military customers worldwide. Launched in 1970 out of British Columbia’s beautiful Okanagan Valley, KF has grown to specialize in a wide range of aviation services including maintenance and modifications, cargo operations, military pilot training and aircraft leasing. With facilities across Canada, KF is home to a 900+ strong, highly skilled workforce. Our passion for our craft fuels every project we touch.

JOB OVERVIEW

Do you have experience entering data, working with technical documents, and providing great customer service? Bring these skills to our Production Support position Applicants will need to demonstrate an ability to work under pressure while maintaining positive customer interactions. The Production Support falls under the Hangar Support position consisting of three roles: Customer Support, Materials Support and Production Support .

PRODUCTION SUPPORT

Creating and maintaining project records, controlling legal documentation for an aircraft, entering data in accordance with Transport Canada regulations, and generating daily customer reports for on-site customer representatives. The Production Support role is largely administrative and will appeal to those who prefer a structured work environment.

CUSTOMER SUPPORT

The Customer Support role is team-oriented and requires a collaborative attitude. Teams average between 8-10 people and serve our internal customers. To perform Customer Support duties, you will need moderate computer skills and a willingness to learn the company-based systems. Once comfortable in the Customer Support role, you can be trained in one or both of the following roles:

MATERIALS SUPPORT

This role is responsible for sourcing and ordering aircraft materials requested by our Aircraft Maintenance Engineers (AME). Materials Support acts as a liaison between the Purchasing Department and the AME’s to gather information on the status of parts and forecast the progression of the project. To do this, you will create daily reports using Microsoft Excel. Once received, the material needs to be organized for current or upcoming projects. In this role, every day will be different

REQUIREMENTS

Completion of High School Prior customer service and data entry experience Ability to work under pressure and maintain positive customer service Knowledge of MS Office, Point of Sale (POS) systems or DOS programs an asset Ability to work and communicate well with a team May need to cover in the other roles as required

HOURS OF WORK

Support counters open 6 am to midnight from Monday to Friday and from 6 am to 5:30 pm on Saturday and Sunday. All Hangar Support staff are expected to work three different rotations. All rotations are 80 hours per two weeks guaranteed. The Production Support may be subject to a different rotation depending on the hangar.

LAUNCH YOUR CAREER

The Production Support position starts $20.76/hour  and is subject to bi-annual performance and wage reviews. An employee can increase their wage by roughly 8% each year for a 4.5-year period. After a minimum of 2 years in the role, you’ll have the opportunity to apply for the leadership role of Senior Hangar Support. If successful, the candidate would move to a higher wage bracket and be recognized as a subject-matter expert in their area, train new staff and lead a team.

BENEFITS

Medical and Dental Coverage Health and Personal Spending Accounts Pension Plan Disability, Critical Illness, and Life Insurance Employee & Family Assistance Program Personal time off

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