Training & Engagement Specialist

4 weeks ago

Ottawa, Canada Assent Full time
Job Description

Supplier Training & Engagement Specialist

The Training & Engagement Specialist will help develop and maintain a program for supplier education; with the goal of reducing ticket volumes and improving the quality of our interactions. This role includes collaboration between internal departments such as Product, Learning and Development, Marketing, Regulatory, the Supplier Support language team, and outward-facing communication with suppliers in all segmentations.

Key Requirements & Responsibilities 

  • Strategic Analysis and Implementation: Conduct thorough analyses of supplier behaviors to identify education gaps and opportunities. Collaborate with internal teams to develop proactive education strategies aimed at informing suppliers about new regulations, improving response rates, and reducing high ticket volumes.

  • Content Development and Process Improvement: Enhance knowledge and engagement by:

    • Developing and augmenting training materials such as webinars, blog posts, e-books, guides, and videos.

    • Innovating and improving existing processes to boost learning outcomes.


Qualifications

Your Knowledge, Skills, and Abilities

We strongly value your talent, energy, and passion. It will also be valuable to Assent if you have the following qualifications:

  • At least 1 year of related work experience (eg. Training and development, customer enablement, project management);

  • Computer proficiency using MS Office Suite and Google Applications;

  • Capable of detailed data analysis to identify trends and measure program impact using analytical tools



Additional Information

Life at Assent

Wellness: We believe that you and your family’s well being is important. As a result, we offer vacation time that increases with tenure, comprehensive benefits packages (details vary by country), life leave days and more.

Financial Benefits: It’s not all about the money – well, it’s a little about the money. We understand that financial health is important and we offer a competitive base salary, a corporate bonus program, retirement savings options and more.

Life at Assent: There is purpose beyond your work. We provide our team members with flexible work options, volunteer days and opportunities to get involved in corporate giving initiatives.

Lifelong Learning: At Assent, curiosity is not only valued but encouraged. You will receive professional development days that are available to you the day you start.

At Assent, we are committed to growing and sustaining an environment where our team members feel included, valued, and heard. Our diversity and equal opportunity practices are guided and championed by our Diversity and Inclusion Working Group and our Employee Resource Groups (ERGs).

Our commitment to diversity, equity and inclusion includes recruiting and retaining team members from diverse backgrounds and experiences, and fostering a culture of belonging where all team members are included, treated with dignity and respect, promoted on their merits, and placed in positions to contribute to business success.

If you require assistance or accommodation throughout any part of the interview and selection process, please contact talent@assent.com and we will be happy to help.  

 

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