Senior Manager, Tangerine Internal Controls

3 weeks ago

Toronto, Canada Tangerine Bank Full time

Requisition ID : 200195

Tangerine is Canada’s leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal community. It’s important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture.

Do you like new challenges? Are you ready to reach new heights in your career and become part of an established disruptor? If so, come join us and help redefine the Canadian banking landscape

As Canada’s leading digital bank, Tangerine technology is at the heart of everything we do. We have redefined what digital banking is, and we continue to evolve to tackle any opportunity and face every challenge through progressive technology and the power of collaboration.

The Senior Manager, Tangerine Internal Controls contributes to the overall success of the Tangerine Internal Controls Unit ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies, and procedures and in alignment with our Scotiabank Canadian Banking Internal Controls team.

The Senior Manager, Tangerine Internal Controls works closely with Tangerine Risk Owners / Business Controls (1A) teams and Control & Support Functions on risk and compliance activities to fulfill the mandate of the Non-Financial Risk Program. In addition, the incumbent will support the implementation and sustainment of a strong risk culture and effective control environment for Tangerine.

Is This Role Right for You? In this role, you will:

Develop and maintain strong relationships with Tangerine Risk Owners by acting as the first line (1B) Non-Financial risk advisor and the primary conduit between the Risk Owners and the Second Line of Defence / Control & Support Functions. Manage and execute the Operational Risk & Control Self-Assessments (RCSA) and Compliance Risk & Control Assessments (CRCA) to assist the Risk Owners proactively identify, document, and assess risk issues, emerging risks, and key controls. Manage regulatory compliance processes, which includes but not limited to the following: related party validation, privacy incident and access request management, and conduct risk & sales practices management. Challenge the design and implementation of Risk Owners’ initiatives and collaborate with the New Initiative Risk Assessment (NIRA) team and Risk Owners in the design of risk controls and the mitigation of key risk issues and control gaps. Support the management of business unit regulatory control libraries and help identify, document and/or update regulatory controls on a proactive basis. Support the Risk Owners to define risk appetites, metrics and thresholds for ongoing monitoring including developing sub-business line Risk Appetite Statements. Develop and publish periodic Non-Financial risk reporting including providing data driven insight into business risks to support the Risk Owners in understanding, monitoring, and mitigating key Non-Financial risks. Support the Risk Owners on Issues Management including root cause analysis, action planning, and issues tracking for risk mitigation. Support risk and compliance remediation, assessment and regulatory change activities within Tangerine including, but not limited to audit issues, operational risk issues, compliance issues, industry reviews, and scenario analysis. Assist the Director with developing and executing on the annual Tangerine Non-Financial Risk strategy and plan. Continuously identify opportunities to improve the effectiveness of risk and compliance policies, processes, and activities. Maintain awareness of regulatory requirements, emerging risks and industry best practices in risk and compliance management. Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions. Champion a customer focused culture to deepen customer relationships and leverage broader Bank relationships, systems, and knowledge. Actively pursue effective and efficient operations of their respective areas, while ensuring the adequacy, adherence to, and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML / ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook, and the Guidelines for Business Conduct.

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have: 

Bachelor’s degree in business administration or a related discipline. MBA is preferred. 5+ years of experience in Non-Financial Risk Management or audit function in the financial services industry. Strong understanding of regulatory compliance and operational risks impacting the Bank and the importance of key mitigating controls. Strong understanding of retail banking products and processes. Experience with identifying, documenting, and assessing risk and controls within the first line. Strong understanding of OSFI E-13 and E-21. Experience with reporting, data analytics and process mapping are an asset. Excellent verbal and written skills with the ability to effectively communicate with business partners at all levels of the Bank. Proven leadership and time-management skills. Excellent problem solving, critical thinking, and negotiating skills. Expert knowledge of Microsoft PowerPoint, Excel, Word, and Visio.

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