Director Clinical Services, Diagnostic Imaging and Neurodiagnostics

In this corporate role, the Clinical Director is responsible for the strategic and operational management of Clinical Services across three sites to ensure effective delivery of outcomes that are aligned with Osler's corporate strategic plan.

The Clinical Director reports to the Vice President, Clinical Services, and provides strategic leadership for the delivery of the Diagnostic Imaging and Neurodiagnostics program. The Director partners with the program chief/medical director to form the clinical leadership dyad. The Director is accountable for the achievement of goals of the program in keeping with the Vision, Mission, Values and strategic priorities of the organization and delivering quality patient care services using evidence based practices that meet legal, regulatory and professional requirements. The overall approach of the Clinical Director is informed by the integration of the key domains of the Quintuple Aim, namely reducing costs and improving population health, patient/family experience, team/clinician well-being and fostering health equity.

Accountabilities:

• Plans, organizes, implements and evaluates all aspects of Diagnostic Imaging and Neurodiagnostics care provided by the department to ensure effective, safe delivery of care
• Supervises the managers and the administrative assistant within the program
• Strategic planning
  • Develop, implement and promote the strategic direction of the program (i.e. vision, goals and objectives) and monitor the variance
  • Develop annual operating plans (clinical placemat) aligned with the clinical priorities plan and strategic GO plan; consider opportunities and risks associated with proposed options; select courses of action with the highest probability of success; monitor the variance
  • Integrate clinical program functions, philosophy, process, policies with other program areas to improve patient care quality outcomes and patient/family experience (e.g. inter-program patient flow)
  • Meeting program specific balanced scorecard and quality improvement plan metrics
  • Plan service delivery to meet the needs of patients and the community in both the short and long term
• Leadership
  • Motivates the team, creates engagement, and establishes presence, holding team accountable, coaching/mentoring
  • Coaches and develops team members and ensures bench strength for leadership and mission critical positions
  • Manages escalated issues independently and in collaboration with clinical team; takes action to resolve issues and conflicts, and maintain positive relationships
  • Influencing and motivating staff through transformational leadership and encourage effective relationships among the inter professional teams and program partners and stakeholders
  • Establishes partnerships and networks internally and externally to promote program and organization and advocate for patient specific population
  • Build capacity and understanding for a 'just culture' where reporting safety concerns is valued and acted upon
• Results orientation
  • Evaluate impact of strategies on employees, the organization, and patients
  • Evaluate the performance of the program and achieve the desired outcomes through establishment of performance indicators
  • Monitor performance indicators and ensure action plans are established to achieve results
• Collaboration
  • Establishes and builds relationships across diverse stakeholders groups both internally and externally, including, but not limited to the Brampton Etobicoke Ontario Health Team
  • Collaborates with internal and external stakeholders to create integrated care pathways and an integrated client experience
  • Working within a dyad leadership model, the Director partners with the program chief/medical director for joint decision-making related to operations, quality improvement, patient safety incident management, budgeting and finance, and strategic planning
  • Leads program engagement strategies to inform quality improvement at the point of care, within program re-design and policy
  • Seeks opportunity to leverage digital health tools and other forms of innovation to improve the patient/family experience and create a safe and seamless continuum of care
• Financial and resource management
  • Responsible for the planning and allocation of resources (financial, human and other resources) to achieve business results and safe, quality care
  • Monitors budgets and identifies efficiencies through the program. Seeks opportunity to convert traditional practices into innovative cost effective practices
  • Identifies and plans for capital needs of program
  • Develop business ventures based on market and business drivers; build on existing market strengths while balancing business risk (i.e. take calculated risks) to pursue new ventures
  • Lead initiatives to acquire new or increased funding resources
• Quality and change 
  • Work in direct collaboration with the relevant physician, quality, and nursing leadership to develop, implement and evaluate quality-based initiatives including accountabilities related to learnings of the incident management system
  • Ensure clinical services meets Accreditation Canada standards
  • Work with internal and external partners and providers across the system to redesign services, re-engineer the model of care, identify service delivery models that provide excellent quality care that are cost effective and efficient incorporating evidence best practice
  • Monitor and governs compliance with professional, accreditation, ethical, and legal standards
  • Application of technology in order to achieve strategic directions, patient activation and operational goals and objectives to achieve the highest quality and ensure best practices are being applied

• Master's degree in health administration, business administration or equivalent
• Minimum eight years of experience in a clinical acute care setting with at least five years significant related management experience required
• Licensed and in good standing as a Regulated Health Professional in Ontario preferred.
• Knowledge and experience working within the Canadian or Ontario Health Care system, especially strong understanding of legislation, funding models and Ontario Health Teams
• Knowledge and applied experience working with unions
• Experience coaching and mentoring staff
• Experience in change management and/or process improvement
• Experience with hospital automation and digital technology solutions preferred
• Demonstrated ability to work within an integrated health system
• Demonstrated ability to strategically and tactically develop, evaluate and implement sophisticated programs and initiatives
• Demonstrates ability to create and support a welcoming environment that promotes and embeds practices in equity, diversity and inclusion
• Outstanding interpersonal and communication skills with a history of building constructive and effective relationships and gaining credibility across disciplines, divisions, departments and programs
• Strong change management skills
• Strong leadership skills and a transformational leader who is strategic, as well as able to lead program operations
• Strong commitment to quality and safe patient care
• Superior presenter and strong writing skills
• Strong budget management skills and high degree of business acumen with the ability to create business plans
• Strong human resource management skills with the ability to deal with conflict and negotiate
• Superior critical thinking skills and able to solve complex problems and strong analysis skills
• Demonstrated commitment to continuing education
• Proficiency in Microsoft Office
• Ability to travel between Osler sites on a regular basis
• Provide direction/guidance to managers and administrative assistant, and other staff within the program
• Offer potential solutions to complex issues in system, process and practice
• Role model professional and ethical behavior at all times
• Clearly articulate role expectations of direct reports and provide regular feedback
• Influence change and adoption of best practices across the corporation and penetrate and facilitate practice change at the individual unit level
• Demonstrates Osler's Values of Respect, Service, Excellence, Compassion, Innovation and Collaboration

Hours: Hours: Currently days, Monday to Friday (subject to change in accordance with operational requirements)

This role is Onsite First: Roles that frequently support direct patient care and have
dedicated hours when they are available to patients, team members and/or other partners.

Application deadline: May 16, 2024

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Osler values inclusivity and diversity in the workplace. We welcome and encourage applicants from diverse backgrounds. We are committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act. If you require an accommodation at any stage of the recruitment process, please notify Human Resources at human.resources@williamoslerhs.ca.

While we thank all applicants, only those selected for an interview will be contacted. Any information obtained during the course of recruitment will be used for employment recruitment purposes only, and not for any other purpose.